Call Center Outsourcing Services

Customer experiences that build brand loyalty

A better way to deliver high-quality customer interactions with in-office, AI-powered agents.

Experience the next level of call center outsourcing with OP360. Our in-office agents, powered by AI, deliver superior customer support across voice, chat, and email—boosting efficiency and customer satisfaction while maintaining the human touch your brand needs.

50+

Globally Recognized
Brands

Trusted by the world’s leading retail, healthcare, fintech, and tech brands, OP360 powers industry leaders with expert BPO call center services.

56,220,188

Customer Interactions
Per Year

OP360 ensures to deliver the best quality service on every customer interaction may it be over the phone, email and other platforms.

24/7/365

Omnichannel
Support

With multilingual support across phone, chat, email, and social, our omnichannel call center services keep your customers engaged anytime, anywhere.

Why Choose OP360 for Call Center Outsourcing?

When outsourcing CX services, you need a strategic partner that prioritizes quality, efficiency, and innovation. At OP360, our AI-powered call center agents provide fast, personalized interactions that drive customer satisfaction and business growth.

In-Office Agents for Higher Quality

Unlike virtual call centers, our teams operate in secure, collaborative workspaces, ensuring higher engagement, better training, and stronger service accountability.

AI-Powered Call Center Services

Our blended AI call center optimizes response times, analytics, and productivity, empowering agents with AI-driven knowledge bases, automation, and real-time customer insights.

Cost-Effective Smartshoring Solutions

With 7 nearshore and offshore locations, we provide flexible workforce models that optimize cost savings while maintaining high performance.

Inbound & Outbound Expertise

We specialize in inbound call center services, providing first-call resolution, customer retention, and technical support, while also offering outbound call center solutions for sales and lead generation.

Trusted by Industry Leaders

Powering #1 brands in healthcare, retail, fintech, and tech, OP360 is the preferred partner for businesses looking to scale with confidence.

Omnichannel & Multilingual Support

Connect with customers across phone, chat, email, and social with multilingual support to create a seamless customer experience.

How to Improve Call Center Customer Service

Great customer support goes beyond answering calls—it’s about building relationships and focusing on customer satisfaction. Here’s how OP360 helps brands improve:

AI-Enhanced Training & Support

AI-driven onboarding tools accelerate agent training.
Smart knowledge bases help agents resolve issues faster.
Automated performance tracking boosts service quality.

High Impact Call Center Services

First-call resolution to reduce customer frustration.
Personalized interactions for stronger brand loyalty.
24/7 availability to support customers anytime.

Advanced Omnichannel Capabilities

Seamless integration with phone, chat, social media, and email.
AI-enhanced help desk support for faster resolutions.
Unified customer experience across all touchpoints.

How Does Call Center Outsourcing Integrate with Your Business?

Great customer support goes beyond answering calls—it’s about building relationships and focusing on customer satisfaction. Here’s how OP360 helps brands improve:

Dedicated account teams

We work closely with your business to understand its unique needs. With industry-specific expertise in healthcare, fintech, retail, and more, we create scalable workforce models that adapt to seasonal fluctuations and business growth.

AI-powered workforce analytics

We predict demand patterns and optimize staffing with smart scheduling tools to prevent overstaffing and understaffing. Our automated quality control solutions help maintain service excellence.

Security and compliance

With PCI DSS, ISO 27001, and SOC 2 certifications, we manage sensitive customer data with enterprise-grade protection, giving your business and customers the highest level of security and trust.

What Is Omnichannel Customer Service?

Customers expect seamless, cross-platform support, and OP360’s omnichannel support unifies voice, chat, email, and social interactions for a frictionless experience.

Through AI-powered omnichannel call centers, we analyze customer sentiment to personalize responses, while intelligent chatbots provide 24/7 automated assistance. Our smart integration tools enable seamless transitions between channels so customers never have to repeat themselves.

What sets us apart from other call center outsourcing companies? Beyond AI, it’s our human-first approach. With a highly trained, in-office workforce, we prioritize personalized customer experiences, high-quality interactions, and brand representation that virtual call centers can’t match. Our collaborative, in-office environment fosters stronger engagement, real-time coaching, and better overall service. Learn more about our outsourcing services.