Cost-Cutting Without Compromise
Cost-Cutting Without Compromise 35% – 45% Cost Reduction Moved US-based operations to the Philippines and Colombia 84% Reduction Abandon rate for Voice 80% Increase Bilingual
Case Studies
Transforming Customer Experience in Medical Aesthetics
OP360 solved several operational challenges for a large personalized aesthetic services company in North America, impacting their growth and market leadership.
Enhancing Seasonal Hiring and Training with AI for a Leading Sports Retailer
Our client, a leading sports retail brand, faces significant challenges with seasonal hiring due to fluctuating staffing needs during peak holiday periods.
Enhancing Efficiency Through Dual-Site Solutions
How we helped the largest US restaurant association improve service levels and exceed customer expectations.
Achieving First Call Resolution Excellence
Meal kit service improves first-call resolution performance and achieves consistent FCR targets.
AI Transforms Workforce Management Success
Online retail leader leverages AI solutions with OP360 to transform workforce management into a competitive advantage.
First-Time Outsourcer Achieves Contact Center Excellence
Self-storage leader turns to outsourcing for the first time in 50+ years to control costs amid growth.
CX Champion: Ensuring Business Success
Fortune 500 athletic goods retailer seeks a new teammate to help transform their customer service experience.
Improving Patient Engagement
HealthCare provider improved patient engagement, resulting in quality and revenue gains.
Data Science: Enhancing Decisions and Reducing Risk
American home goods e-commerce company uses OP360 to increase membership to B2B program.
