Retail and Ecommerce Outsourcing Services

A better way to build brand loyalty​

Delivering world-class services that flex with changing seasonality and adapt to evolving customer expectations.


Daily Customer Interactions


Customer Care Professionals



We have extensive retail experience delivering personalized and secure omnichannel interactions. Since 2006, we have supported leading global e-Commerce platforms by deploying specialized teams to deliver key support services like customer experience, marketplace management, content moderation, dispute mediation, and identity and fraud protection

How Can You Benefit from Outsourcing Shopping Services?

OP360’s network of integrated business outsourcing solutions is made for maximum reliability and

Supports faster growth

As your company scales up in the e-commerce realm, labor needs can mount quickly. Reaching new customers and keeping those customers satisfied in an ever-expanding marketplace takes time and work, and building in-house teams to keep up can be a drag on your core priorities. Finding reliable employees in your local area alone can be a difficult task.

Retail outsourcing partners are prepared to handle these labor-intensive tasks. Working with an e-commerce BPO relieves your offices from training and management duties while giving you a competitive edge online. It’s the recipe for rapid business growth.

Omnichannel customer support

There are so many ways to connect these days, and many customers are reluctant to pick up a phone to resolve their issues and questions. OP360’s omnichannel support services for the retail and e-commerce industry are there for your customers no matter how they choose to reach out, whether it’s via social media, email, live chats, or calls. We ensure that no one falls through the cracks and that every customer has a prompt, helpful response to their queries and a satisfying experience with your brand.

Optimized content

Our teams are extensively trained in SEO best practices to improve the visibility of your products in online searches and create unique, engaging content around your brand to build brand awareness and increase conversions.

Get Outsourcing Information and Pricing

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Powering Industry Giants

Trusted customer support partner of leading brands

We are trusted by some of the best known unicorns in the USA.

“Across all our partners, there is no one we trust more with our most complex and critical BPO tasks than OP360.”

- BPO Manager, E-Commerce Giant

Awards & Recognitions

At OP360, we strive for excellence – and we often receive recognition from
the industry! Here are some of the awards we’ve won recently.

What makes OP360 a better way?

We’re a US-owned and managed company founded by business entrepreneurs with strong experience in technology, HR, IT and finance.

Our owners have been clients of offshore and outsourced services. They understand first-hand the benefits of outsourcing.

We operate out of modern and premium facilities in tier-two cities thereby reducing client costs.

Our staff are happy, loyal and motivated to deliver exceptional results for our customers.

We ensure that your team not only performs—but also operates—as an extension of your existing teams with shared values, training and culture.

We offer disaster recovery planning (DRP) and work from home (WFH) capabilities.


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Ridgefield, Connecticut


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The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
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