Global Talent Optimization for Medical Device & Supplies Organizations

OP360 provides specialized outsourcing support for medical device and supplies companies—enhancing operational efficiency, strengthening supply chain performance, and ensuring high-quality customer and technical service delivery across global markets.

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In today’s rapidly evolving medical device and supplies landscape, efficient operations, regulatory compliance, and resilient supply chains are essential. OP360 delivers specialized medical device outsourcing solutions that support manufacturers, distributors, and healthcare providers through patient support services, global distribution support, and data-driven supply chain analytics—so you can focus on innovation, quality, and patient outcomes.

What We Do

Customer & Technical Support

Multichannel customer support (phone, email, chat, S
Tier 3 technical troubleshooting for medical hardware and software
Patient care coordination and insurance verification
Product consultation and technical support
Equipment service and maintenance coordination

Accounts Payable / Accounts Receivable

Finance & Accounting Support

Order-to-cash management
Product cost accounting and supply chain costing
Credit and financing support
Vendor and fulfillment coordination
Warranty claims and product return management (RMA)
Medical device therapy program billing

Back-Office & Supply Chain Support

Regulatory Compliance & Quality Operations

Operating in a highly regulated healthcare environment requires precision and consistency. OP360 supports regulatory compliance through documentation management, audit-ready workflows, quality assurance processes, and compliance-aligned operational support—helping medical device and supplies organizations reduce risk while maintaining industry standards.

Healthcare BPO Services for Medical Device & Supplies Manufacturers

OP360 supports medical device and supplies companies across the full value chain—from product sourcing and supply chain management to patient support services, customer engagement, and technical coordination. Our global teams in the Philippines and Colombia provide specialized healthcare BPO support that accelerates innovation, improves efficiency, and maintains compliance across all service lines.

Whether you’re a startup bringing a device to market or an established organization scaling globally, OP360 delivers tailored outsourcing services designed for quality, accuracy, and long-term growth.

Why Choose OP360

A Track Record of Supporting Industry Leaders

Global Delivery with Healthcare Expertise

With more than 10+ healthcare clients and 7+ years of industry experience, OP360 provides expert support backed by a deep understanding of clinical, operational, and compliance requirements.

Cost Efficiency & Measurable Impact

Many medical device and supplies organizations achieve up to 65% cost reduction by transitioning operations to OP360 teams in the Philippines and Colombia.

Certified, Secure Operations

We uphold the highest standards of healthcare compliance, including:

These certifications ensure your sensitive data and workflows remain protected at every step.

Benefits of Using OP360’s BPO Services for Healthcare Organizations

Reduced operational costs through highly skilled global healthcare support teams

Improved workflow accuracy with dedicated technical and regulatory specialists

Scalability and flexibility to support peak volume, product expansion, and new market entry

Compliance-ready processes aligned to global medical device standards

Enhanced patient and provider experience via fast, high-quality support

Streamlined supply chain that reduces disruptions, backlogs, and delays

Client Stories

Highlights of clients’ transformative accomplishments achieved with the OP360 team

Ready to optimize your medical device and supplies operations?

OP360 is here to help you scale efficiently, improve compliance, and deliver better outcomes across your entire value chain.