The Philippine IT-BPM Industry: A Snapshot The Philippines commands an 18% global market share in customer experience, excelling in IT & digital services, healthcare services,
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the
Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various aspects of patient intake, scheduling, insurance verification, and claims management.
Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later”
February is Black History Month—a time to acknowledge, educate, and celebrate Blackness and its history. This year’s observance focuses on the theme, “African American and
The Year of the Wood Dragon 2024 is the year of opportunities and evolution. In the Business Process Outsourcing (BPO) industry, this theme means technological
As winter wraps us in its embrace, we remember that the season is not just about the cold; it’s about warmth and giving. The same
In today’s ever-changing business landscape, social responsibility plays a vital role in establishing and maintaining customer loyalty. Modern consumers now expect more than just products
In today’s highly competitive business landscape, personalization has become a crucial factor in enhancing customer experience. With a multitude of options available in the digital
In the rapidly evolving healthcare industry, enhancing patient care efficiency is crucial. Healthcare providers are turning to outsourcing partnerships to streamline operations, focus on delivering
The tech industry is constantly evolving, driven by innovation and disruptions. In this dynamic sector, Business Process Outsourcing (BPO) plays a crucial role in driving
In recent years, the Business Process Outsourcing (BPO) landscape has undergone a dramatic shift, challenging the dominance of large, established BPO giants. These ‘Big Box
