CX Champion Challenger Model
Fortune 500 athletic goods retailer seeks a new teammate to help transform their customer service experience.
Case Studies
Contact Center
Healthcare provider improved patient engagement, resulting in quality and revenue gains.
Data Science
American home goods e-commerce company uses OP360 to increase membership to B2B program.
Data Research
Major commercial construction network uses OP360 to optimize and accelerate publication of its professional network database.
Quality Control
American home goods e-commerce company uses OP360 to improve quality of social media consumer experience.
CSAT Scores
Leading TV network-based retail leader uses OP360 to manage customer experience during COVID-19 pandemic.
