About OP360

We are a US-headquartered BPO providing nearshore and offshore
support to ambitious companies.

The numbers that matter

4 years average Agent tenure

We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.

5 years average client relationship

Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.

More than 59% YoY growth

Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.

6 nearshore & offshore locations

Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.

op360 founders story brochure

Read our founders' story

Looking for a better way to do business has been key to the success of OP360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.

Read More

  • 2006

    Founded in the United States

    Set up by two college friends with years of entrepreneurial experience and the drive to put client experience first.

  • 2007

    Launched ops center in India

    Branched out to India to provide smart solutions for clients.

  • 2011

    Launched ops center in The Philippines

    Ongoing growth drives expansion to The Philippines.

  • 2021

    Launched ops center in Latin America

    Expanded to Colombia, Lat Am to provide a near shore option.

  • 2022

    Growth of 60%

    Win four new logos, six new awards and expand operations in all regions.
  • 2023

    Launched additional 1000+ seats in Davao City

  • 2024

    Expansion into Cagayan de Oro, Philippines

    Launched a new operation in CDO, providing another 1500 seats.

Culture & values

We try harder

In a world of Goliaths, we are proud to be David. Our simple advantage is our top-class people who are attracted by top pay and a culture of agile entrepreneurship.

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Engagement

Work as one, have fun, build energy.

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Empowerment

Commit to employee and client success.

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Integrity

Act with honesty and honor in all that we do.

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Go Beyond

Strive to make our clients’ businesses better.

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Transformation

Continuously improve and innovate.

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Service

Make a positive impact for our people, clients, communities and the countries in which we operate.

Powering Industry Giants

Trusted customer support partner of leading brands

Powering Industry Giants​

Trusted customer support partner of leading brands​

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Mission

Our mission is to partner with ambitious brands to make scaling easy.

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Vision

Our vision is a world where people, brands, economies, and communities achieve powerful growth, fueled by our work.

Employee survey results

Happy employees mean happy clients. Our teams are well-paid, supported by leadership, and given ample development opportunities. The proof is in our consistently high engagement results.

Job Satisfaction

of our employees are satisfied.
0 %

Fun at Work

of our employees love working here.
0 %

Team Work is Valued

of our employees feel appreciated.
0 %

Supportive Leadership

of our employees receive regular coaching.
0 %

Awards & Recognitions

At OP360, we strive for excellence – and we often receive recognition from the industry! Here’s a list of the awards we’ve won recently.

Great Place To Work® - Colombia

OP360 is proud to be Certified™ by Great Place To Work® in Colombia. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.

Great Place To Work® - Philippines

OP360 is proud to be Certified™ by Great Place To Work® in the Philippines. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.

Great Place To Work®

OP360 is proud to be Certified™ by Great Place To Work®. For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.

EXA-Silver

Silver - Best Recruitment Referral Strategy

Employee Experience Awards 2024

OP360 has been awarded the Silver Award for Best Recruitment Referral System at the Employee Experience Awards 2024 in Singapore. This prestigious recognition highlights the success of the company’s Employee Referral Champions (ERC) program, its top talent sourcing channel.

CIBO

Top 10 IT-BPM Company of the Year

2023 Cebu IT-BPM Organization’s
IT-BPM Awards

Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.

top 20 BPO in Colombia banner

#3 BPO Company
in Colombia

Honoring OP360’s commitment to its talent and resources in Colombia, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

2023 stevie winner international business awards

Silver - Founding Team of the Year - Business Service Industries

The 2023 International Business Awards

Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—for the second year in a row in transforming OP360, driving its global expansion, and promoting social growth through their philanthropic work.

2023 outsource accelerator graphic

#1 BPO Company in
the USA

2023 Outsource Accelerator

Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.

2023 outsource accelerator graphic

#9 BPO Company in the Philippines

2023 Outsource Accelerator

Honoring OP360’s commitment to its talent and resources in the Philippines, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

HREA Philippines Logo Vertical V3

Bronze - Excellence in Recovery and Rebound Strategy

HR Excellence Awards - Philippines 2023

Recognizing OP360’s exceptional efforts in navigating and adapting to adverse circumstances, leading to sustained recovery and even innovation

2023 gold stevie winner for sales and customer service

2023 Stevie Awards for
Sales & Customer Service

Contact Center of the Year - Business Services Industries

Recognizing OP360's innovative approach to customer service and exceptional operational enhancement strategies.

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2022 Stevie International
Business Awards

Founding Team of the Year

Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—since the beginning of 2020 in transforming OP360, driving its global expansion, and continuing their philanthropic work.

2022 silver stevie winner international business

2022 Stevie International
Business Awards

Customer Service Team of the Year

Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs.

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2022 Asia Pacific Stevie Awards

2022 Asia Pacific Stevie Awards

Response (COVID-19)

Recognizing OP360’s exemplary response to the COVID-19 pandemic to ensure the well-being of our constituents and employees, demonstrating perseverance to continue innovating and succeed.

2022 silver stevie winner for great employees

2022 Stevie Awards for
Great Employers

Employer of the Year

(Other Industries)

Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.

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2022 Stevie Awards for Great Employers

Corporate Social Responsibility
Program of the Year

(OP360 Cares)

Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.

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2022 CMO
Asia Awards

BPO Organization of the Year

Honoring OP360’s excellent outsourcing practices and exemplary commitment to clients, people, and communities, underlined by its diverse & inclusive culture.

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2022 CMO
Asia Awards

Best Social Media Campaign

(#WeAreOP360)

Honoring OP360’s digital marketing strategy on social media to establish its brand presence within the IT-BPM industry while supporting internal and external business needs.

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2022 HR
Excellence Awards

Excellence in
Workplace Culture

Honoring OP360’s purposeful and conscious efforts to shape a corporate culture that provides a positive, open, and adaptive environment for employees to thrive in.

HR excellence awards logo

2022 HR Excellence Awards

Excellence in COVID-19 Response

Recognizing OP360’s outstanding strategic responses to managing the impacts of COVID-19 on its workforce, particularly highlighting sound decision-making, risk assessment, and ongoing communication with employees.

2021 silicon review 50 best workplaces

2021 Silicon Review

50 Best Workplaces

The Silicon Review is the world’s most trusted online and print community for business & technology professionals. Our community members include thought-provoking CEOs, CIOs, CTOs, IT VPs and managers, along with jillions of diverse IT professionals.

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2021 Outsource Accelerator

Top 9 Outsourcing Company in the PH

Honoring OP360’s commitment to its talent and resources in the Philippines enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

1-BPO-variant_edited-1024x1024-1-min

2021 Outsource Accelerator

#1 BPO Company in the USA

Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.

The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
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