About OP360

We are a US-headquartered BPO providing nearshore and offshore
support to ambitious companies.

The numbers that matter

4 years average Agent tenure

We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.

5 years average client relationship

Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.

More than 59% YoY growth

Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.

6 nearshore & offshore locations

Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.

op360 founders story brochure

Read our founders' story

Looking for a better way to do business has been key to the success of OP360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.

Read More

  • 2006

    Founded in the United States

    Set up by two college friends with years of entrepreneurial experience and the drive to put client experience first.

  • 2007

    Launched ops center in India

    Branched out to India to provide smart solutions for clients.

  • 2011

    Launched ops center in The Philippines

    Ongoing growth drives expansion to The Philippines.

  • 2021

    Launched ops center in Latin America

    Expanded to Colombia, Lat Am to provide a near shore option.

  • 2022

    Growth of 60%

    Win four new logos, six new awards and expand operations in all regions.
  • 2023

    Launched additional 1000+ seats in Davao City

  • 2024

    Expansion into Cagayan de Oro, Philippines

    Launched a new operation in CDO, providing another 1500 seats.

Culture & values

We try harder

In a world of Goliaths, we are proud to be David. Our simple advantage is our top-class people who are attracted by top pay and a culture of agile entrepreneurship.

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Engagement

Work as one, have fun, build energy.

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Empowerment

Commit to employee and client success.

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Integrity

Act with honesty and honor in all that we do.

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Go Beyond

Strive to make our clients’ businesses better.

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Transformation

Continuously improve and innovate.

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Service

Make a positive impact for our people, clients, communities and the countries in which we operate.

Powering Industry Giants

Trusted customer support partner of leading brands

Powering Industry Giants​

Trusted customer support partner of leading brands​

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Mission

Our mission is to continually raise the bar of world-class customer experience by combining incredible people, innovative technology, and progressive thought leadership.

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Vision

Our vision is to change how the world works by delivering superior outcomes that transcend geography and ultimately prove there is
no offshore performance gap.

A Better Way to Engage Employees

We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.

Diversity

We celebrate and embrace diversity, creating an environment where every employee feels valued, respected, and empowered to be their authentic selves.

Credibility

Our leaders are available to address questions directly, promoting an open-door policy that encourages transparent communication.

Caring

We understand that our employees are our most valuable asset, and we invest in resources and programs that nurture their potential and promote their holistic health.

Pride

We take pride in the work we do and the impact we make. We strive to create an environment where every employee feels proud to be part of our team and our collective achievements.

Collaboration

We value our employees’ insights and perspectives. We encourage them to contribute their thoughts, leading to a stronger sense of ownership and engagement.

Innovation

We empower our employees to think creatively and embrace new technologies, allowing ourselves to push boundaries and deliver exceptional value to our clients.

Employee Engagement Testimonials

The company's leaders are well-versed not only in industry matters but also in understanding and addressing the well-being of their subordinates. They create an atmosphere of trust and empowerment, allowing employees to thrive. They are open to feedback, always approachable, and genuinely concerned about the personal and professional growth of each team member.
Our dynamic and collaborative environment fosters growth, innovation, and success. It’s inspiring to see how our diverse team comes together, bringing their unique perspectives and talents to the table.
I am fairly new to the organization and have received the single most amazing welcome in all my career. The genuine care and kindness is memorable and excites me even further to have a long lasting career with OP360.
I feel good about the ways we contribute to the community.
I can be myself around here.
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Awards & Recognitions

At OP360, we strive for excellence – and we often receive recognition from the industry! Here’s a list of the awards we’ve won recently.

Bronze - Customer Service Team of the Year

The 21st International Business Awards

Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs

Stevies 2024 Award

Bronze - Achievement in Customer Training

Stevie® Awards for Great Employers

Recognizing OP360’s long-standing commitment to talent development and client success

Great Place To Work® - Colombia

OP360 is proud to be Certified™ by Great Place To Work® in Colombia. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.

GPTW-Philippines-2024

Great Place To Work® - Philippines

OP360 is proud to be Certified™ by Great Place To Work® in the Philippines. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.

Great Place To Work Badge

Great Place To Work®

OP360 is proud to be Certified™ by Great Place To Work® Certified™ in the USA. For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.

Transformation Summit_2024

Top 10 IT-BPM Company
of the Year

2024 Cebu IT-BPM Organization’s
IT-BPM Awards

Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.

EXA-Silver

Silver - Best Recruitment Referral Strategy

Employee Experience Awards 2024

OP360 has been awarded the Silver Award for Best Recruitment Referral System at the Employee Experience Awards 2024 in Singapore. This prestigious recognition highlights the success of the company’s Employee Referral Champions (ERC) program, its top talent sourcing channel.

CIBO

Top 10 IT-BPM Company of the Year

2023 Cebu IT-BPM Organization’s
IT-BPM Awards

Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.

top 20 BPO in Colombia banner

#3 BPO Company
in Colombia

Honoring OP360’s commitment to its talent and resources in Colombia, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

2023 stevie winner international business awards

Silver - Founding Team of the Year - Business Service Industries

The 2023 International Business Awards

Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—for the second year in a row in transforming OP360, driving its global expansion, and promoting social growth through their philanthropic work.

2023 outsource accelerator graphic

#1 BPO Company in
the USA

2023 Outsource Accelerator

Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.

2023 outsource accelerator graphic

#9 BPO Company in the Philippines

2023 Outsource Accelerator

Honoring OP360’s commitment to its talent and resources in the Philippines, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

HREA Philippines Logo Vertical V3

Bronze - Excellence in Recovery and Rebound Strategy

HR Excellence Awards - Philippines 2023

Recognizing OP360’s exceptional efforts in navigating and adapting to adverse circumstances, leading to sustained recovery and even innovation

2023 gold stevie winner for sales and customer service

Gold - Contact Center of the Year (Over 100 Seats)
Business Service Industries

2023 Stevie Awards for
Sales & Customer Service

Recognizing OP360’s commitment to partnering with clients and becoming an extension of their operations to deliver consistent brand experiences and identify opportunities for ongoing improvement

Awards-Five-1024x1024-1-min

Founding Team of the Year

2022 Stevie International
Business Awards

Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—since the beginning of 2020 in transforming OP360, driving its global expansion, and continuing their philanthropic work.

2022 silver stevie winner international business

Customer Service Team
of the Year

2022 Stevie International
Business Awards

Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs.

Awards-One-1024x1024-1-min

Most Valuable Corporate Response (COVID-19)

2022 Asia Pacific Stevie Awards

Recognizing OP360’s exemplary response to the COVID-19 pandemic to ensure the well-being of our constituents and employees, demonstrating perseverance to continue innovating and succeed.

2022 silver stevie winner for great employees

Employer of the Year
(Other Industries)

2022 Stevie Awards for Great Employers

Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.

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Corporate Social Responsibility
Program of the Year
(OP360 Cares)

2022 Stevie Awards for Great Employers

Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.

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BPO Organization of the Year

2022 CMO Asia Awards

Honoring OP360’s excellent outsourcing practices and exemplary commitment to clients, people, and communities, underlined by its diverse & inclusive culture.

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Best Social Media Campaign
#WeAreOP360

2022 CMO Asia Awards

Honoring OP360’s digital marketing strategy on social media to establish its brand presence within the IT-BPM industry while supporting internal and external business needs.

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Excellence in
Workplace Culture

2022 HR Excellence Awards

Honoring OP360’s purposeful and conscious efforts to shape a corporate culture that provides a positive, open, and adaptive environment for employees to thrive in.

HR excellence awards logo

Excellence in COVID-19 Response

2022 HR Excellence Awards

Recognizing OP360’s outstanding strategic responses to managing the impacts of COVID-19 on its workforce, particularly highlighting sound decision-making, risk assessment, and ongoing communication with employees.

2021 silicon review 50 best workplaces

50 Best Workplaces

2021 Silicon Review

The Silicon Review is the world’s most trusted online and print community for business & technology professionals. Our community members include thought-provoking CEOs, CIOs, CTOs, IT VPs and managers, along with jillions of diverse IT professionals.

9-Philippines-variant_edited-1024x1024-1-min

Top 9 Outsourcing Company
in the PH

2021 Outsource Accelerator

Honoring OP360’s commitment to its talent and resources in the Philippines enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.

1-BPO-variant_edited-1024x1024-1-min

#1 BPO Company in the USA

2021 Outsource Accelerator

Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.

The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
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