About OP360

At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.

The numbers that matter

4 years average Agent tenure

We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.

5 years average client relationship

Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.

More than 59% YoY growth

Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.

6 nearshore & offshore locations

Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.

Founders' Story

Looking for a better way to do business has been the cornerstone of OP360’s success. As the founders’ journey reveals, this philosophy has guided their entrepreneurial path for over three decades.

Business driving positive change

The founders met during their university years, where both were deeply involved in environmental and social justice campaigns. From soup kitchen volunteering to campus greening initiatives and advocating for recycling infrastructure investments, they shared a fundamental commitment: making business a vehicle for positive societal change.

From T-Shirts to Transformative Impact

Rooted in 1990s youth culture shaped by emerging globalization and environmental awareness, the founders launched their first social impact venture: Human-i-Tees. This innovative company produced environmentally-themed T-shirts that directly funded youth and community projects.

The business model was elegantly simple yet effective: school clubs sold each shirt for $14, with approximately $5 returning to the school. The remainder covered production costs, shipping, customer service, and business operations.

“All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.”

This revenue-sharing fundraising approach proved remarkably successful, generating over $80 million for school clubs before the company’s sale in 1999.

Entrepreneurship with Purpose

The founders met during their university years, where both were deeply involved in environmental and social justice campaigns. From soup kitchen volunteering to campus greening initiatives and advocating for recycling infrastructure investments, they shared a fundamental commitment: making business a vehicle for positive societal change.

  • 2006

    Founded in the United States

    By two college friends, OP360 started with a bold vision to put client experiences first and reimagine outsourcing.

  • 2007

    Expanded to India

    Marking our first step into international operations to provide smart, scalable solutions for our clients.

  • 2011

    Made a big leap

    By launching operations in the Philippines, a key hub for growth and operational innovation.

  • 2021

    Strengthened our global presence

    By opening a nearshore operations center in Colombia to better serve our clients in Latin America.

  • 2022

    Achieved an impressive 60% growth

    Added four major clients, and earned six awards that underscored our commitment to excellence.

  • 2023

    Expanded our Davao City site with 1,000+ additional seats

    Solidifying our footprint as a regional outsourcing leader.

  • 2024

    Added 1,500 seats in Cagayan de Oro

    A testament to our unwavering commitment to growth and delivering exceptional solutions.

Culture, Values, and Leadership

We try harder

At OP360, we embrace our role as David in a world of Goliaths. Our top-notch team thrives on a culture of agile entrepreneurship, guided by values that inspire excellence every day.

Want to know more?

ENGAGEMENT

Work as one, have fun, build energy

EMPOWERMENT

Commit to employee and client success.

SERVICE

Make a positive impact in our communities.

AGILITY

Drive excellence and accelerate results.

TRANSFORMATION

Continuously improve and innovate. Go above and beyond.

INTEGRITY

Be honest and ethical.

Powering Industry Giants

Trusted customer support partner of leading brands

MISSION

To enable transformative growth for people, brands, and communities worldwide.

VISION

Our vision is to change how the world works by delivering superior outcomes that transcend geography and ultimately prove there is no offshore performance gap.

A Better Way to Engage Employees

We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.

Diversity

We celebrate and embrace diversity, creating an environment where every employee feels valued, respected, and empowered to be their authentic selves.

Credibility

Our leaders are available to address questions directly, promoting an open-door policy that encourages transparent communication.

Caring

We understand that our employees are our most valuable asset, and we invest in resources and programs that nurture their potential and promote their holistic health.

Pride

We take pride in the work we do and the impact we make. We strive to create an environment where every employee feels proud to be part of our team and our collective achievements.

Collaboration

We value our employees’ insights and perspectives. We encourage them to contribute their thoughts, leading to a stronger sense of ownership and engagement.

Innovation

We empower our employees to think creatively and embrace new technologies, allowing ourselves to push boundaries and deliver exceptional value to our clients.

Employee Engagement Testimonials

The company's leaders are well-versed not only in industry matters but also in understanding and addressing the well-being of their subordinates. They create an atmosphere of trust and empowerment, allowing employees to thrive. They are open to feedback, always approachable, and genuinely concerned about the personal and professional growth of each team member.
Our dynamic and collaborative environment fosters growth, innovation, and success. It’s inspiring to see how our diverse team comes together, bringing their unique perspectives and talents to the table.
I am fairly new to the organization and have received the single most amazing welcome in all my career. The genuine care and kindness is memorable and excites me even further to have a long lasting career with OP360.
I feel good about the ways we contribute to the community.
I can be myself around here.

Awards & Recognitions

At OP360, we strive for excellence – and we often receive recognition from the industry!
Here’s a list of the awards we’ve won recently.

Great Place To Work®

OP360 is proud to be Certified™ by Great Place To Work® in the USA.
For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.

Great Place To Work® – Philippines

OP360 is proud to be Certified™ by Great Place To Work® in the USA.
For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.

Great Place To Work® – Colombia

OP360 is proud to be Certified™ by Great Place To Work® in Colombia.

This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.

Bronze – Achievement in Customer Training

Stevie® Awards for Great Employers

Recognizing OP360’s long-standing commitment to talent development and client success

Bronze – Customer Service Team of the Year

The 21st International Business Awards

Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs

Silver – Best Recruitment Referral Strategy

Employee Experience Awards 2024

OP360 has been awarded the Silver Award for Best Recruitment Referral System at the Employee Experience Awards 2024 in Singapore. This prestigious recognition highlights the success of the company’s Employee Referral Champions (ERC) program, its top talent sourcing channel.

Top 10 IT-BPM Company of the Year

2024 Cebu IT-BPM Organization’s IT-BPM Awards

Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.

Transforming Customer Experience for a Multi-State Medical Aesthetics

OP360 solved several operational challenges for a large personalized aesthetic services company in North America.

Enhancing Efficiency Through Dual-Site Solutions

How we helped the largest US restaurant association improve service levels and exceed customer expectations.

Achieving First Call Resolution Excellence

Meal kit service improves first-call resolution performance and achieves consistent FCR targets.

Discover a Better Way to Outsource with OP360. Supercharge Your Performance and Scale with Confidence.

Interested in a position at OP360? I can share more!

The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
Founders Story
The search to find a better way
Looking for a better way to do business has been key to the success of OfficePartners360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Business driving positive change
Both had been active on their university campuses in environmental and social justice campaigns. They’d had jobs from a young age and were involved in soup kitchen work, greening the campus, and securing investment in recycling infrastructure. But, most importantly, they shared a firm commitment to making business work better to improve society.
Raising over $80million for school groups
Both were rooted in a 1990s youth culture shaped by globalization and environmental concerns. From this, their first social impact business was born. Human-i-Tees sold environmentally-themed T-shirts to raise money for young people and local community projects.
The Human-i-Tees
Human-i-Tees was an early Social Impact company that made T-shirts with an environmental message. Every T-Shirt had a revenue share with school clubs and environmental groups. The business model saw school clubs sell a T-shirt for $14. Roughly $5 would go back to the school, and the remainder went to Human-i-Tees to pay for the shirt, the shipping, the contact center, and the business. This revenue share fundraising model would go on to be wildly successful, raising over $80million for school clubs before they sold the company in 1999. “All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.” “We were entrepreneurs and hustlers, but we’ve also always had a charitable side and always believed in giving back,” says Tim. And as they became more experienced, learning from other companies along the way, Tim says they realized it was possible to combine environmental action, social justice, and profitability in running a business. “We’ve always tried to focus on how the business is going to impact the staff and surrounding community positively,” Dave explains. “Sometimes we fail, and other times we’ve hit it out of the park. But the T-shirt business is where it all got going.
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