About OP360
We are a US-headquartered BPO providing nearshore and offshore
support to ambitious companies.
The numbers that matter
4 years average Agent tenure
We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.
5 years average client relationship
Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.
More than 59% YoY growth
Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.
6 nearshore & offshore locations
Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.
Read our founders' story
Looking for a better way to do business has been key to the success of OP360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Read More
-
2006
Founded in the United States
Set up by two college friends with years of entrepreneurial experience and the drive to put client experience first.
-
2007
Launched ops center in India
Branched out to India to provide smart solutions for clients.
-
2011
Launched ops center in The Philippines
Ongoing growth drives expansion to The Philippines.
-
2021
Launched ops center in Latin America
Expanded to Colombia, Lat Am to provide a near shore option.
-
2022
Growth of 60%
Win four new logos, six new awards and expand operations in all regions. -
2023
Launched additional 1000+ seats in Davao City
Culture & values
We try harder
In a world of Goliaths, we are proud to be David. Our simple advantage is our top-class people who are attracted by top pay and a culture of agile entrepreneurship.
Engagement
Work as one, have fun, build energy.
Empowerment
Commit to employee and client success.
Integrity
Act with honesty and honor in all that we do.
Go Beyond
Strive to make our clients’ businesses better.
Transformation
Continuously improve and innovate.
Service
Make a positive impact for our people, clients, communities and the countries in which we operate.
Powering Industry Giants
Trusted customer support partner of leading brands
Powering Industry Giants
Trusted customer support partner of leading brands
Mission
Our mission is to partner with ambitious brands to make scaling easy.
Vision
Our vision is a world where people, brands, economies, and communities achieve powerful growth, fueled by our work.
Employee survey results
Happy employees mean happy clients. Our teams are well-paid, supported by leadership, and given ample development opportunities. The proof is in our consistently high engagement results.
Job Satisfaction
Fun at Work
Team Work is Valued
Supportive Leadership
Awards & Recognitions
At OP360, we strive for excellence – and we often receive recognition from the industry! Here’s a list of the awards we’ve won recently.
Great Place To Work®
OP360 is proud to be Certified™ by Great Place To Work®. For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.
#3 BPO Company
in Colombia
Honoring OP360’s commitment to its talent and resources in Colombia, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
Silver - Founding Team of the Year - Business Service Industries
The 2023 International Business Awards
Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—for the second year in a row in transforming OP360, driving its global expansion, and promoting social growth through their philanthropic work.
#1 BPO Company in
the USA
2023 Outsource Accelerator
Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.
#9 BPO Company in the Philippines
2023 Outsource Accelerator
Honoring OP360’s commitment to its talent and resources in the Philippines, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
Bronze - Excellence in Recovery and Rebound Strategy
HR Excellence Awards - Philippines 2023
Recognizing OP360’s exceptional efforts in navigating and adapting to adverse circumstances, leading to sustained recovery and even innovation
2023 Stevie Awards for
Sales & Customer Service
Contact Center of the Year - Business Services Industries
Recognizing OP360's innovative approach to customer service and exceptional operational enhancement strategies.
2022 Stevie International
Business Awards
Founding Team of the Year
Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—since the beginning of 2020 in transforming OP360, driving its global expansion, and continuing their philanthropic work.
2022 Stevie International
Business Awards
Customer Service Team of the Year
Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs.
2022 Asia Pacific Stevie Awards
2022 Asia Pacific Stevie Awards
Response (COVID-19)
Recognizing OP360’s exemplary response to the COVID-19 pandemic to ensure the well-being of our constituents and employees, demonstrating perseverance to continue innovating and succeed.
2022 Stevie Awards for
Great Employers
Employer of the Year
(Other Industries)
Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.
2022 Stevie Awards for Great Employers
Corporate Social Responsibility
Program of the Year
(OP360 Cares)
Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.
2022 CMO
Asia Awards
BPO Organization of the Year
Honoring OP360’s excellent outsourcing practices and exemplary commitment to clients, people, and communities, underlined by its diverse & inclusive culture.
2022 CMO
Asia Awards
Best Social Media Campaign
(#WeAreOP360)
Honoring OP360’s digital marketing strategy on social media to establish its brand presence within the IT-BPM industry while supporting internal and external business needs.
2022 HR
Excellence Awards
Excellence in
Workplace Culture
Honoring OP360’s purposeful and conscious efforts to shape a corporate culture that provides a positive, open, and adaptive environment for employees to thrive in.
2022 HR Excellence Awards
Excellence in COVID-19 Response
Recognizing OP360’s outstanding strategic responses to managing the impacts of COVID-19 on its workforce, particularly highlighting sound decision-making, risk assessment, and ongoing communication with employees.
2021 Silicon Review
50 Best Workplaces
The Silicon Review is the world’s most trusted online and print community for business & technology professionals. Our community members include thought-provoking CEOs, CIOs, CTOs, IT VPs and managers, along with jillions of diverse IT professionals.
2021 Outsource Accelerator
Top 9 Outsourcing Company in the PH
Honoring OP360’s commitment to its talent and resources in the Philippines enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
2021 Outsource Accelerator
#1 BPO Company in the USA
