About OP360
At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.
The numbers that matter
4 years average Agent tenure
We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.
5 years average client relationship
Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.
More than 59% YoY growth
Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.
6 nearshore & offshore locations
Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.
Founders' Story
Looking for a better way to do business has been the cornerstone of OP360’s success. As the founders’ journey reveals, this philosophy has guided their entrepreneurial path for over three decades.
Business driving positive change
The founders met during their university years, where both were deeply involved in environmental and social justice campaigns. From soup kitchen volunteering to campus greening initiatives and advocating for recycling infrastructure investments, they shared a fundamental commitment: making business a vehicle for positive societal change.
From T-Shirts to Transformative Impact
Rooted in 1990s youth culture shaped by emerging globalization and environmental awareness, the founders launched their first social impact venture: Human-i-Tees. This innovative company produced environmentally-themed T-shirts that directly funded youth and community projects.
The business model was elegantly simple yet effective: school clubs sold each shirt for $14, with approximately $5 returning to the school. The remainder covered production costs, shipping, customer service, and business operations.
“All the messaging was about saving species, living lives focused on conservation and reducing our impact,” explains David. “They were all beautifully graphic.”
This revenue-sharing fundraising approach proved remarkably successful, generating over $80 million for school clubs before the company’s sale in 1999.
Entrepreneurship with Purpose
The founders met during their university years, where both were deeply involved in environmental and social justice campaigns. From soup kitchen volunteering to campus greening initiatives and advocating for recycling infrastructure investments, they shared a fundamental commitment: making business a vehicle for positive societal change.
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2006
Founded in the United States
By two college friends, OP360 started with a bold vision to put client experiences first and reimagine outsourcing.
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2007
Expanded to India
Marking our first step into international operations to provide smart, scalable solutions for our clients.
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2011
Made a big leap
By launching operations in the Philippines, a key hub for growth and operational innovation.
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2021
Strengthened our global presence
By opening a nearshore operations center in Colombia to better serve our clients in Latin America.
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2022
Achieved an impressive 60% growth
Added four major clients, and earned six awards that underscored our commitment to excellence.
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2023
Expanded our Davao City site with 1,000+ additional seats
Solidifying our footprint as a regional outsourcing leader.
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2024
Added 1,500 seats in Cagayan de Oro
A testament to our unwavering commitment to growth and delivering exceptional solutions.
Culture, Values, and Leadership
We try harder
At OP360, we embrace our role as David in a world of Goliaths. Our top-notch team thrives on a culture of agile entrepreneurship, guided by values that inspire excellence every day.
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ENGAGEMENT
Work as one, have fun, build energy
EMPOWERMENT
Commit to employee and client success.
SERVICE
Make a positive impact in our communities.
AGILITY
Drive excellence and accelerate results.
TRANSFORMATION
Continuously improve and innovate. Go above and beyond.
INTEGRITY
Be honest and ethical.
Powering Industry Giants
Trusted customer support partner of leading brands
MISSION
To enable transformative growth for people, brands, and communities worldwide.
VISION
Our vision is to change how the world works by delivering superior outcomes that transcend geography and ultimately prove there is no offshore performance gap.
A Better Way to Engage Employees
We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
Diversity
We celebrate and embrace diversity, creating an environment where every employee feels valued, respected, and empowered to be their authentic selves.
Credibility
Our leaders are available to address questions directly, promoting an open-door policy that encourages transparent communication.
Caring
We understand that our employees are our most valuable asset, and we invest in resources and programs that nurture their potential and promote their holistic health.
Pride
We take pride in the work we do and the impact we make. We strive to create an environment where every employee feels proud to be part of our team and our collective achievements.
Collaboration
We value our employees’ insights and perspectives. We encourage them to contribute their thoughts, leading to a stronger sense of ownership and engagement.
Innovation
We empower our employees to think creatively and embrace new technologies, allowing ourselves to push boundaries and deliver exceptional value to our clients.
Employee Engagement Testimonials
Awards & Recognitions
At OP360, we strive for excellence – and we often receive recognition from the industry!
Here’s a list of the awards we’ve won recently.
Great Place To Work®
Great Place To Work® – Philippines
Great Place To Work® – Colombia
This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.
Bronze – Achievement in Customer Training
Recognizing OP360’s long-standing commitment to talent development and client success
Bronze – Customer Service Team of the Year
Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs
Silver – Best Recruitment Referral Strategy
OP360 has been awarded the Silver Award for Best Recruitment Referral System at the Employee Experience Awards 2024 in Singapore. This prestigious recognition highlights the success of the company’s Employee Referral Champions (ERC) program, its top talent sourcing channel.
Top 10 IT-BPM Company of the Year
Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.
Transforming Customer Experience for a Multi-State Medical Aesthetics
OP360 solved several operational challenges for a large personalized aesthetic services company in North America.
Enhancing Efficiency Through Dual-Site Solutions
How we helped the largest US restaurant association improve service levels and exceed customer expectations.
Achieving First Call Resolution Excellence
Meal kit service improves first-call resolution performance and achieves consistent FCR targets.
