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Ben Roberts​

President and Chief Operating Officer

In his role, Ben ensures that the company is able to deliver optimal customer solutions and enhance operational efficiencies across all delivery centers. With 15+ years of industry experience, Ben has a proven track record of leading the strategic growth of technology-enabled companies within complex regulatory and competitive environments.


Prior to OP360, Ben spent 10 years at Conversion Partners, a boutique private equity/investment management firm, and its portfolio company Ultimate Medical Academy (UMA) in roles of progressive management responsibility. As Chief of Staff and VP Finance/Operations, he played a key role in launching an online learning division and acquiring three Continuing Medical Education (CME) companies, expanding UMA to 2600 staff, 16K active online students, and 85K graduates.

Authored by Ben

The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
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