Strategies for Better Customer Connection in a Digital-First World
With automation now the norm and not the exception, balancing technological advancement with human connection–all while managing costs–has become the top challenge for organizations seeking to improve their customer experience. Digital transformation presents both obstacles and opportunities for forward-thinking leaders ready to embrace change. For one, the artificial intelligence landscape for contact centers has never […]
OP360 and Verite Capital Partners Forge Strategic Alliance to Drive Business Growth and Innovations
OP360, a leading provider of outsourcing solutions, is excited to announce a strategic partnership with Verite Capital Partners
Elevating CX: Testing Noise and Accent Neutralization Technology
Using artificial intelligence for customer service solutions has moved from being a trend to that of a necessity for brands and businesses, and at OP360, we take pride at being at the forefront of the integration of such technology. Our vendor-agnostic approach prioritizes effectiveness and ease of operation, and our recent exploration of audio control […]
How Call Center Agents Can Use AI to Boost Performance and Job Security
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to shake things up at the workplace, and whom executive leadership couldn’t get enough of and wanted to integrate across seemingly all facets of the business. The challenge with this new […]
