The Client is the largest and most active network in the commercial construction industry that empowers the construction community to connect, collaborate and grow by building more profitable relationships and providing the resources and opportunities necessary for success.
With over 100 years of service to the industry, this client is critical in providing the construction community with resources to build relationships and opportunities for success. To ensure that its network and database were as up-to-date and complete as possible, the client engaged OP360 to conduct research to accelerate their publication and availability to their customers.
OP360 collaborated with the client to understand the strict parameters and processes required to vet a prospective network listing.
Due to the aggressive timeline and volume of network contacts, it was critical that the proper hiring rubric and profiles were designed to minimize attrition and maximize skillsets required to meet the project workload.
OP360’s Quality Assurance team implemented a robust performance management system to track individual and program performance based on the client target SLAs to ensure quality output while Employee Engagement activities minimized burn out by recognizing consistent performers.
