Mastering Online Community Safety
How OP360’s strategic partnership built community trust and enabled global scale
The Challenge
A global leader in the gaming and entertainment industry needed a content moderation partner to safeguard its massive online community. The client required a solution that not only mastered complex online safety policies and exceeded strict KPIs but also built a resilient team to support strategic global expansion.
Solution
OP360 launched a team in Colombia with a “people-first” culture, achieving unprecedented stability. We developed a collaborative train-the-trainer model to rapidly launch a second global site in the Philippines, ensuring operational and cultural alignment.
We implemented a robust QA calibration process, achieving full scoring independence and exceeding client quality standards within 90 days. OP360 provided flexible staffing for additional languages, proving scalability and leading to a formal service expansion.
Results
- 200% Headcount growth in 12 months
- 38% Higher efficiency than client's target
- 2% Voluntary attrition - exceptional team stability
We quickly established a new benchmark for trust and performance. Within the first year, our success in exceeding the client’s quality and scalability expectations led to a significant expansion of the relationship into new languages and geographies. This solidified our role as a trusted partner in the client’s global growth strategy.
