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Bright Software, Inc.
Bright is an AI-powered immersive learning and simulation company that helps customers dramatically reduce training costs 25%+ while growing agent performance over more traditional methods of training. It's a more modern, human way to grow.
Overview:
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping agents develop CRM proficiency faster. Bright simulations + coaching are powered by AI and NLP using the learning industry"s only no-code, fully customizable rating engine. Our customers have achieved reduced training costs between 25-50% compared to traditional training methods, while growing employee productivity 20% or more, and providing a rich, new data set to prove the ROI and impact of learning. For more information, please visit http://www.learnwithbright.com.
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United States
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Overview:
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping agents develop CRM proficiency faster. Bright simulations + coaching are powered by AI and NLP using the learning industry"s only no-code, fully customizable rating engine. Our customers have achieved reduced training costs between 25-50% compared to traditional training methods, while growing employee productivity 20% or more, and providing a rich, new data set to prove the ROI and impact of learning. For more information, please visit http://www.learnwithbright.com.
