Call Quality Monitoring

Call quality monitoring helps maintain service consistency through random audits and scorecards. OP360’s QA process ensures agents follow scripts, tone, and compliance guidelines. See our CX tools.

Related Terms

Coaching

Escalation

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Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!