Net Promoter Score (NPS)

NPS gauges customer loyalty by asking how likely they are to recommend your business. OP360 tracks NPS alongside CSAT and FCR to evaluate overall CX effectiveness.

Related Terms

CSAT

FCR

Loyalty

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The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!