Quality Assurance (QA)

QA ensures agents meet service standards and deliver high-quality interactions. OP360 applies QA scoring, coaching, and calibration across accounts. Explore our CX model.

Related Terms

FCR

CSAT

Coaching

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!