Tier 1 Support

Tier 1 agents handle basic troubleshooting, account assistance, and FAQs. OP360 trains Tier 1 teams to resolve issues quickly while escalating when needed. See our support models.

Related Terms

Customer Support

FCR

Knowledge Base

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!