Tier 2 Support

Tier 2 agents manage complex or technical issues requiring specialized knowledge. OP360 builds Tier 2 teams for industries like fintech, e-commerce, and EdTech. Explore all our verticals.

Related Terms

Escalation

Technical Support

Resolution

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!