Tech Industry Outsourcing Services
A better way to innovate
Supercharge your scalability with hi-tech BPO services
Leading tech companies rely on our seamless omnichannel customer experience support. We simplify and elevate the customer journey. Every interaction is optimized to increase lifetime value and loyalty. From troubleshooting repairs to warranty handling and more, we make it effortless.
We have the agility to scale on demand. We harness the right combination of people, processes, and technology to deliver outstanding customer satisfaction results.
OP360 provides an array of technology outsourcing solutions to give your company the resources it deserves quickly and affordably. Other services OP360 offers, such as outsourced tech support, can improve both customer and employee experiences.
Tech outsourcing services we offer
Outsourcing to fill your company’s tech needs can give you more control – not less – if you partner with the right hi-tech BPO. We augment growth for ambitious brands across a range of industries.
Digitization and app development can help companies simplify business operations and improve customer experiences. However, taking on your own in-house software development team may not be feasible or cost-effective. That’s where OP360 comes in. Software development outsourcing lets you build effective solutions quickly while keeping costs low.
Handling all of your IT and tech hardware needs in-house can be a major resource drain. Outsourced hardware solutions help keep your company focused on high-value activities and growing ROI. OP360 gives you peace of mind in knowing that all of your tech infrastructure is in sound and capable hands.
OP360 provides best-in-class CX and safety for financial and insurance services innovators. We keep your customers safe by being PCI, SOC 2, and ISO27001 certified and backed by an in-house compliance team that ensures adherence to complex and changing regulatory standards.
Electronics
We stay ahead of the continual changes in the electronics industry and seize new growth opportunities through digital transformation, omnichannel commerce, and advanced analytics. We use all the things we learn to shape the way we improve customer experiences for your consumer electronics brand.
What kinds of software outsourcing services does OP360 offer?
As we have grown and built BPO software ops centers in India, the Philippines, and Colombia, we’ve been able to offer large companies software outsourcing services that improve and streamline operations.
OP360 tailors its tech outsourcing services to your industry’s needs and particularly excels at supporting clients in software, hardware, fintech, and electronics.
- Voice support - follow-up calls and customer service lines
- Survey
- Direct mail follow-up
- In-app and website support
- Email response
- SMS response
- Social - response to DMs & mentions
- Order-taking and fulfillment
- Technical support for sellers and customers
- Billing and subscription support
- Video moderation
- Image moderation
- Live streaming monitoring
- User profile review
- In-app support and moderation: post creation & response
- In-app support and moderation: DM response
- Audio transcription
- Text, image, and video annotation
- Data collection
- 2D to 3D to VR geospatial tagging
- Data entry, cleansing, aggregation & cataloging
- ID verification
- Detecting and preventing fraud
- Advisory and investigative services for fraud
- Subscription management, payments and renewals
- Sales lead enrichment
What are the benefits of outsourcing tech services?
Consistent support
Outsourced tech support teams provide continuity of service while being available through multiple user-friendly channels, 24/7.
Scale on demand
Business technology needs ebb and flow, and software outsourcing services can help a company stay nimble. OP360’s teams are integrated into a cohesive ecosystem, ready to work for you when needed and easily trimmed when you don’t.
Cutting-edge technology
A successful business knows what its strengths are and plays to them. Though every business can benefit from knowing how to use new technology best, why take away your employees’ attention from what they do best when you consult with software and hardware outsourcing experts?
OP360 tech outsourcing solutions use the newest technology, such as artificial intelligence, to improve business processes. Data entry, collection, cleansing, and aggregating can all be sped up, freeing your company’s precious time, manpower, and resources. You don’t have to understand the ins and outs of AI and other cutting-edge technology to reap the benefits of it.
Software and hardware outsourcing can be important in modernizing and maximizing your company.
Stay agile and up-to-date
Technology can be a tremendous asset to your growing company, but there’s also the risk of logistical snarls and frustration. Businesses have more moving parts than ever in rapidly evolving industries, but tech outsourcing offers simple, cost-effective solutions.
The amount that companies spend on information technology services has consistently risen since 2008 and is projected to surpass 1.4 trillion dollars worldwide this year, according to Statista. By working with a hi-tech BPO partner that can provide hardware and software outsourcing, your company saves time and money where it truly counts.
Depending on a company’s business processing needs, BPO software and tech services look different. Businesses can use tech outsourcing to offload bulky functions such as providing tech support, managing IT infrastructure, implementing customized, industry-specific software and hardware solutions, and more.
Powering Industry Giants
Trusted customer support partner of leading brands
In-house vs. outsourced tech and software services
Software outsourcing services can take a business further than rigid in-house information technology structures. Maintaining a dedicated in-house IT team takes a lot of focus and day-to-day management to keep up with staffing, training, and systems.
By shifting tech and software services to an off-shore or nearshore software BPO company, your business will be served by skilled employees experienced in your industry without the onerous human resource tasks that come with hiring. OP360 ops centers offer diverse services, meaning your company’s IT department will suddenly have many more tools in its toolbox at a fraction of the cost of your current services.
Tips for making tech outsourcing work for you
- Decide how much you would like to outsource. Software outsourcing can provide you with new infrastructure and processes from the ground up or fit into your current framework. If you already have a strong internal technology team, outsourcing can enhance it by providing services your current employees need to be better versed in.
- Identify your company’s needs. Outsourcing works best when you understand where your company could cut bloat or improve its services.
- Choose a BPO tech service provider that has what it takes to meet your needs. Communication and integration are key when searching for a quality hi-tech BPO.
Connect with OP360 today to learn how tech outsourcing can boost your business.
