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AV has 20 years of leadership experience in the BPO industry, with a proven track record across multiple industries including Technology, eCommerce/Retail, Telecommunications, Healthcare, and Banking & Finance. She specializes in program rehabilitation, startups, and performance management, driving sustainable improvements and organic growth for the lines of business under her care. Known for her strategic mindset and hands-on approach, she consistently delivers results by building high-performing teams and anticipating client needs. 

When she’s not deep in performance metrics, AV is elbow-deep in cold process soap—because nothing says stress relief like obsessing over oil ratios after a day of obsessing over support ratios.