Oscar Gil
Director, Operations Colombia Country Manager
Colombia
Levels of Tech Support: How Customers’ Technical Concerns Are Handled
Delivering exceptional customer experiences means being ready to resolve technic
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Ben Roberts
President and Chief Operating Officer
In his role, Ben ensures that the company is able to deliver optimal customer solutions and enhance operational efficiencies across all delivery centers. With 15+ years of industry experience, Ben has a proven track record of leading the strategic growth of technology-enabled companies within complex regulatory and competitive environments.
Prior to OP360, Ben spent 10 years at Conversion Partners, a boutique private equity/investment management firm, and its portfolio company Ultimate Medical Academy (UMA) in roles of progressive management responsibility. As Chief of Staff and VP Finance/Operations, he played a key role in launching an online learning division and acquiring three Continuing Medical Education (CME) companies, expanding UMA to 2600 staff, 16K active online students, and 85K graduates.
Authored by Ben
The Role of Technology in Improving Customer Satisfaction
Technology continues to transform how people connect with businesses and brands,
Navigating the Spectrum of Staffing Solutions
With rapid technological advancements reshaping industries, understanding staffi
