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Brigett has an accomplished career in Business Intelligence, with over 12 years of specialized experience in business process outsourcing and data analytics. She has established herself as a key strategic leader in reports and analytics, performance management, and workforce optimization. Her technical expertise spans advanced tools including MSSQL, Microsoft Power BI, IEX, and Avaya products, complemented by her proficiency in VBA programming and data visualization that drives process improvements and strategic initiatives across contact center operations. With deep knowledge of workforce management terminologies and call center development, Brigett combines her analytical acumen with trend forecasting capabilities to deliver actionable insights that enhance operational efficiency and business performance.