KNOW MORE ABOUT

Felice–also known by those close to her as Deedai–has over two decades of expertise in the BPO and call center industry, specializing in technical support and customer service excellence. With an educational background in Psychology, she provides valuable insights into customer behavior and communication dynamics.

Throughout her career, Felice has demonstrated strong leadership capabilities in managing client engagements and collaborating with executive-level management to develop strategic performance goals and long-term operational plans. Her extensive experience spans both front-line customer interactions and high-level strategic planning, making her a versatile professional who bridges operational excellence with strategic vision.