Here’s how you can improve service level in a call center
October 19, 2022
While metrics and key performance indicators are normal in every industry, the standards can be higher in call centers. This
call center
The best ways to fix five common call center compliance issues
October 10, 2022
Hiring a call center gives you the chance to improve customer service and experience, as most patrons now believe that
Should you hire a remote call center representative?
July 3, 2022
The demand for remote call centers and teams increases as work from home becomes the new norm in business. Hiring
It’s 2022, what are we looking for in inbound call center agents?
May 2, 2022
What makes a perfect inbound call center agent? With all the drastic changes that occurred in the industry, how do
Tried-and-tested call center strategies this 2022
April 30, 2022
We’ve seen how the call center industry has been overcome with new pandemic-driven ways of working. There’s the growing demand
Call center outsourcing: Its impact on a country’s labor market
April 1, 2022
Countries around the world have their own global economic strategies — not only to align the conditions of other countries
Get your call center efficiently running with these best practices
October 27, 2021
We may already be living in a data-driven world where technology shapes a new era for several industries, but the
Top 10 outbound call center software for 2025
October 22, 2021
Managing an outbound call center can be a major challenge for many growing companies. Especially now where a lot of
In-house staffing vs. Outsourcing: What to consider for your outbound call center
October 8, 2021
Both in-house staffing and outsourcing have perks and pitfalls for any business. There are numerous factors for you to consider
What is an inbound call center?
October 6, 2021
If you’re managing an inbound call center, handling calls is the core of your business. Your inbound call center agents
