Contact center trends to watch out for this decade
April 12, 2021
How are rapid changes in the technology continuously redefining the contact center industry? What are the emerging trends to watch
contact center
5 contact center tools for a customer-centric office
April 9, 2021
How important is customer service in a contact center? What technological tools are being used in a contact center day-to-day
4 contact center gamification tips to keep your agents motivated
April 7, 2021
Why should contact center leaders inject gamification into their workspace? How will it affect the agents efficiency and productivity?
5 uses of Interactive Voice Response (IVR) in the contact center
April 5, 2021
The contact center is continuously evolving and part of its innovation is the use of Interactive Voice Response (IVR). What
The top 3 challenges in the contact center healthcare sector
March 22, 2021
Get to know how a contact center helps in addressing the common challenges in the healthcare industry.
How the working contact center environment affects its agents
March 21, 2021
Your contact center needs agents to function effectively. Learn how their work environment can affect your contact center agents overall
Uses of artificial intelligence (AI) in the contact center industry
March 15, 2021
Part of the innovations in the contact center industry is the use of Artificial intelligence. How can AI technology enhance
Here’s How You Can Improve Your Contact Center Experience
March 13, 2021
A contact center could be a relatively new term for some as we got used to call centers. However, these
What is a contact center representative?
March 7, 2021
Many are aware of contact centers but not really of the people behind it. Who are the contact center representatives?
Contact center 101: The basics of contact center
March 4, 2021
Contact centers allows businesses to create a much better customer experience through different digital channels.
