5 keys to a successful customer service strategy
October 1, 2022
Providing excellent customer service can help boost your company’s market share. According to a PwC report, 42% of customers make
Customer Service
Why the human touch is essential in customer service
September 1, 2022
In the digital world, everything is automated and efficient. Making inquiries are now more accessible to customers and brands. However,
How does outbound calling improve customer service?
August 29, 2022
Outbound calling, like cold calls, may sound intimidating for newbies in the customer service industry. You may ask yourself if
It’s time to improve your customer care — Here’s how
August 24, 2022
Customer care is one of the foundations of an exceptional customer experience (CX). This is why it’s time to focus
Artificial intelligence for customer service: The ultimate gamechanger
August 22, 2022
According to PwC’s Global Artificial Intelligence Study, artificial intelligence (AI) will bring $15.7 trillion of revenue to the global business
Here’s how AI elevates your customer experience
August 17, 2022
Process automation through machine learning and data science made possible by deep learning are both subcategories of artificial intelligence (AI).
What makes a good customer experience: A guide for businesses
August 12, 2022
Your buyer’s journey from awareness to post-purchase impression sums up their total customer experience (CX). Putting this on top of
Your ultimate guide to customer service outsourcing
August 8, 2022
One of the primary ways to nurture and maintain a good relationship with your patrons is by providing them with
Tech support vs customer service: What’s the difference?
July 23, 2022
Tech support and customer service have their important individual roles in every organization. While these two job functions have something
The essential role of customer care in your organization
July 21, 2022
Small businesses that succeed despite the ever-evolving market are the ones that adapt and innovate each passing year. As a
