Customer experience: What you need to know
November 21, 2021
How does customer experience differ from customer service? Read on and discover how these two different concepts work hand-in-hand.
Customer Service
Four factors that could cause negative customer experience
November 19, 2021
Bad customer service puts your potential business opportunities at risk. Here are the factors you should look at to avoid
Main advantages of outsourcing omnichannel services
November 15, 2021
Building an omnichannel service won’t be easy, but not if you have an outsourcing partner. Here’s what you can gain
Customer experience updates that are expected post-pandemic
November 12, 2021
Read on and find out what best practices you should do to uphold a remarkable customer service post-pandemic.
The latest customer service trends to watch out for this 2022
October 20, 2021
Do you remember how chaotic it was when the COVID-19 pandemic shocked the world? How depressing it must have been
Top 10 must-have customer service skills
October 18, 2021
Customer service serves as a keystone in every business endeavor. It is safe to say that your business’ success relies
Omnichannel customer service: Why your business needs it
October 15, 2021
The e-commerce industry has been highly regarded as the channel of choice for several businesses over recent years. According to
All you need to know about customer service
October 13, 2021
No matter how stellar your products could be, If you have poor customer service, your clients will still complain about
Top ten tips to improve your business’ customer experience
October 11, 2021
A business would definitely not prosper nor exist without its customers. This is why companies are innovating to find ways
How to measure customer experience
October 4, 2021
Customer experience (CX) integrates your customers’ impression and feedback towards your business based on their encounters. It is the relationship
