A Better Way to Outsource
At OP360, we combine people, process, and technology to deliver customized outsourcing solutions that help businesses scale smarter and serve customers better. From customer experience and back-office support to AI operations and fully managed staffing, we deliver a better way to outsource.
Transforming Customer Experience Through Smarter BPO Solutions
As a trusted business process outsourcing services provider, OP360 helps global brands simplify operations, elevate customer satisfaction, and reduce costs—without compromising quality. Our agile approach, nearshore delivery, and AI-enabled operations make us the partner of choice for companies seeking growth, flexibility, and speed to scale.
Whether you need customer support outsourcing services, back office outsourcing services, or fully managed staffing solutions, we deliver results that move your business forward.
Our Services
Powering Every Experience — From Customer Care to Complex Operations
At OP360, we deliver end-to-end solutions that help organizations of all sizes enhance customer satisfaction, streamline operations, and drive measurable results. Explore our core service offerings below.
Customer Experience
Multi-channel support including SMS, chat, voice, social & email
Content Moderation
Human + AI moderation across text, image, and video.
AI-Powered Agents
Data training, model validation, and automation QA
Back Office Support
Research, data management, finance, and document validation
Fully Managed Staffing
Flexible, dedicated teams built to scale your business
Expertise That Meets Your Industry
We tailor our service delivery to your industry’s unique challenges — from front-line CX to complex back-office operations.
50%
COST REDUCTION
2x
CONVERTION RATE
94%
CSAT
90%
TARGET
OP360 partners with leading global brands to deliver real, measurable impact across industries.
Why OP360
Right Size
Big enough to deliver, small enough to care.
Operationally Excellent
Fewer layers, faster decisions, and seamless communication.
Flexible for Growth
We adapt to your needs, technology, and scale at your pace.
At OP360, we bring the right balance of agility and experience — combining boutique-level attention with enterprise-grade capability.
Our People Make the Difference
Our culture of care and operational excellence isn’t just something we say — it’s something we measure.
OP360 continues to earn high satisfaction and retention scores because we invest deeply in our people’s growth, experience, and well-being.
Monthly Employee Retention
Employee Satisfaction
From Hire to Higher Performance
Empowering our people with technology
At OP360, we believe technology should empower people — not replace them.
Our AI-powered ecosystem connects every stage of the employee journey, from recruitment to real-time coaching and workflow optimization.
The result: a high-performing, future-ready workforce that delivers exceptional CX every day.
Recruitment
SmartRecruit
Am I hiring the right people?
Training
Simulated Training
Am I preparing new hires well?
Accent
Accent Conversion + Translation
Are my customers ok with offshore?
Understanding
100% Customer Sentiment
What do my customers think about us?
Optimization
Workflow Analytics
Why are some agents efficient? Where should I automate?
Assistance
Decision Support
Can my Agents find answers fast?
Enablement
Improved QA & Coaching
Am i coaching effectively?
Targeting
Performance Insights
Who do I coach and why?
