Safeguard your company’s future
Gain the advantage of best-in-class digital infrastructure to securely serve your clients with insurance BPO services
In the insurance business, you don’t want to leave anything to chance. That’s why OP360 has spent 15 years perfecting insurance business process outsourcing with a focus on the details. Joining forces with the right insurance BPO partner can supercharge your company’s success on a global scale while saving you money.
Our omni-channel insurance call center outsourcing services span the entire customer lifecycle. We also provide clients with critical back-office support from account maintenance to tax return processing. We’re PCI, SOC 2, and ISO27001 certified and backed by an in-house compliance team who ensures adherence to complex and changing regulatory standards.
Give your policy holders 24/7 assurance
Trust is everything in the insurance industry, but the complex webs of the digital age have caused the client experience across many industries to deteriorate, further diminishing patience and trust. With insurance call center outsourcing services available to your customers 24/7, 365 days a year, you’ll retain a confident relationship with your clients and policyholders.
OP360 has 3,000 customer experience experts, so you can scale to what suits your business at any given time, no muss, no fuss, all while retaining seamless front-facing service.
We’ll do more than just answer the phone
OP360’s omni-channel approach to communication means your company can meet clients where they want to interact. Our BPO centers handle 56,220,188 customers per year across every kind of communication medium your customer base can access. Our support includes:
We’ll do more than just answer the phone
OP360’s omni-channel approach to communication means your company can meet clients where they want to interact. Our BPO centers handle 56,220,188 customers per year across every kind of communication medium your customer base can access. Our support includes:
Beyond handling communication channels, the effectiveness of insurance outsourcing can be improved with customer outreach OP360 offers such as:
OP360’s insurance BPO services are underpinned by years of experience in the ever-shifting industry combined with a passion for technology and efficiency. Our seamless, integrated back-office support systems provide a smooth and reassuring customer experience while keeping your business organized and on track. Our specialties include:
Content Moderation
We’ll help you preserve brand integrity across the internet with OP360’s content moderation services:
AI Operations
Increase efficiency faster than ever before possible by harnessing the power of artificial intelligence. OP360’s advanced AI operations are trained on data annotated by humans in over 12 languages to ensure quality.
Always prepared in a shifting landscape
The insurance business can be more costly to operate in than other sectors because of dynamic regulations and compliance complexity, which is why insurance outsourcing can be critical to a business's success. The efficiency and cost savings that insurance outsourcing companies bring to the equation are invaluable in this competitive field. With OP360, cutting costs doesn’t mean cutting quality.
A top-notch team at the ready every time
Insurance business process outsourcing also gives your company access to a much larger pool of talent and resources at ops centers around the globe. Across OP360’s bases of operation in the Philippines, India, and Colombia, we retain top-class people attracted by our passionate company culture and competitive pay. Our industry-defying average agent tenure of four years, meaning our employees are well-practiced at the finer points of insurance outsourcing.
OP360’s teams are great at what they do and ready to help you with many business services. Easily automate the busy work of your office and explore new frontiers. You might not realize you need certain insurance BPO services, but with affordable off and nearshore prices, you can find that missing “it” factor to blast your company into the future.
Connect with OP360 today to learn more about how insurance BPO services can boost your business.
