Tetherfi
Tetherfi provides an AI-based Secure Work from Home solution for your agents/employees and customers. Our solution protects your customer’s personal data, ensures business compliance, and mitigates data breaches. Furthermore, it enables a collaborative environment between your agents and supervisors, just like working from the office. Our cloud-based edge-AI camera video technology provides a privacy preserving […]
Solidroad
Solidroad is an AI-powered simulation training platform for contact centres. Our tool allows agents to practice difficult conversations (voice, chat and email) with an AI customer and receive real-time, personalised performance feedback.
Gladly
Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly is an all-in-one platform for service heroes to respond to customers across all channels from a single screen––without tickets. With Gladly customer service agents resolve issues from a single, continuous view of purchase history and inquiries in […]
8Flow
Learn how your agents work. Automate workflows.
Matterway
Meet Matterway. The enterprise-grade intelligent assistant that makes even the most fragmented processes run smoothly, for BPOs. Make any task 80% more efficient with real-time automation and decision augmentation. Leading BPO firms and global blue chips already use the Matterway Assistant to push their process excellence further and stay competitive.
NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, […]
Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to […]
RingCentral
RingCentral, Inc. is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact center. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and […]
Zoom
Powering organizations across industries and geographies Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.
Yactraq
Yactraq drives success through listening. As a forward-thinking analytics and real-time SaaS company, Yactraq offers a robust solution at an unparalleled value. In today’s modern and competitive business landscape, your contact center transcends communication; it serves as a pivotal hub nurturing customer relationships, thereby molding the destiny of your enterprise. Yactraq recognizes this significance and […]
