AmplifAI
AmplifAI’s proposition for enterprises is to transform the productivity, engagement and effectiveness of frontline contact center teams using Everyday AI. AmplifAI pinpoints high performing individuals, analyzes their skills and insights, and provides daily actions for replicating their success. This process unlocks the company’s mission: to improve the entire population of an organization, by bettering employee […]
Everyware
Everyware’s secure and consumer- friendly invoicing, messaging, and payments platform helps companies to get paid faster. Our seamless payment engagement platform integrates with all existing software platforms, allowing our clients to offer their customers the convenience and level of service they deserve. We are at the forefront of innovation and are paving the way into […]
Prosodica
In today’s hyper-competitive market, businesses are expected to deliver exceptional customer experiences across all their points of contact. Critical to this is the Contact Center. Prosodica’s interactions analytics pay equal attention to both sides of a conversation, so we can report and monitor the agent and the customer experience. Our technology listens to calls to […]
SymTrain
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills […]
TPG Inc.
Studying consumer behavior and Defining effective communications for over 26 years across the globe. “This call may be monitored for quality assurance” came from us.
Kodif
Kodif, a customer support automation platform founded in 2021 and based in Sunnyvale, CA, boasts co-founders with experience from Amazon, Uber, and a Stanford MBA background. Dedicated to streamlining customer support operations, Kodif leverages GenAI-powered low-code solutions. The company successfully secured $3.5 million in seed funding from investors such as Village Global, Moving Capital, and […]
Anthrolytics Ltd
Anthrolytics provides a Predictive Behavioral Analytics solution which combines behavioral and data science to predict what someone will do next, and why. Use cases are to predict agent attrition, unplanned absence and wellness in the contact center. This can reduce attrition costs by 20%. For customers we can predict who’s likely to buy more, buy […]
PixieBrix
PixieBrix is the first low-code platform to add automation, integrations, collaboration, and AI to the web apps your teams already use. Leading brands use PixieBrix to boost productivity, increase customer satisfaction, and build loyalty, which ultimately drives revenue.
CallMiner
CallMiner offers the most advanced conversation intelligence platform to help uncover critical customer insights across all interactions that drive better experiences – both in the contact centre and beyond.
Journeyfront
Journeyfront is a data-driven hiring software that helps organizations improve new hire turnover and performance. Journeyfront’s tools are especially effective at improving the percentage of hires that stay past those crucial first 30/60/90 days and meet performance expectations within high volume contact center positions. Hiring teams can make more informed, data-backed decisions faster than ever […]
