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Prosodica
In today's hyper-competitive market, businesses are expected to deliver exceptional customer experiences across all their points of contact. Critical to this is the Contact Center. Prosodica’s interactions analytics pay equal attention to both sides of a conversation, so we can report and monitor the agent and the customer experience. Our technology listens to calls to produce data about the call topic, significant events, customer effort, CSAT, agent performance and more. This allows us to deliver actionable, real-time insights and recommendations to improve agent performance, promote customer satisfaction and improve operational effectiveness.
Overview:
Prosodica equips clients with the tools for rapid integration of AI-enhanced customer contact analysis, delivering invaluable CX insights at a practical cost and at any scale. Our flexible deployment model further allows for a tailored approach, integrating only the necessary data and applications to elevate your analytics capabilities without overhauling existing systems.
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Overview:
Prosodica equips clients with the tools for rapid integration of AI-enhanced customer contact analysis, delivering invaluable CX insights at a practical cost and at any scale. Our flexible deployment model further allows for a tailored approach, integrating only the necessary data and applications to elevate your analytics capabilities without overhauling existing systems.
