Assembled
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
AssemblyAI
AssemblyAI provides superhuman AI models for transcribing and understanding audio and speech data through production-ready, scalable web API. Our latest AI model for speech recognition (Conformer-2) achieves state-of-the-art accuracy on a wide variety of academic and real-world datasets compared to other ASR models, and makes up to 43% fewer errors on noisy data. Summarize, diarize, […]
Level AI
Level AI is a Series B funded Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley, and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP/NLU, and information retrieval systems to […]
Scorebuddy QA
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to […]
Observe.ai
Uncover insights from every interaction. With 100% visibility into customer conversations in every channel, you can surface trends, opportunities, and risks and get a complete picture of your business. Hop on opportunities before it’s too late. And act on data, not hunches. Supercharge your frontline teams. Take performance to new highs with real-time guidance, targeted […]
JustCall
JustCall is a complete cloud phone solution designed to supercharge sales and support teams of any size — and to help small and midsized businesses turn their customer experience into a competitive advantage. JustCall’s easy-to-implement contact center software includes deep integrations into CRMs and other productivity apps, SMS automation workflows, and even predictive dialing — […]
Abstrakt
Real-time Agent Assist & Call Guidance that improves agent efficiency and effectiveness on every call.
Unbabel
Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. Unbabel’s translation platform combines the best blend of machine and human translation so you can provide a consistent multilingual customer experience, grow to new markets and build trust around the world. Unbabel is the AI-powered, human-perfected global translation platform […]
Intercom
Intercom is an AI powered, automation-first, complete customer service platform that enables businesses to deliver fast support at scale, keeping customers satisfied, costs low, and support teams happy. ChatGPT for customer service is here. Introducing Fin: a breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.
Proponisi
Proponisi is the ultimate solution for improving employee engagement and coaching in your call center. With its powerful features and customizable tools, Proponisi easily tracks employee performance, identifies areas for improvement, and provides personalized training and coaching to help employees develop their skills and improve their performance. Whether you’re looking to increase productivity, improve customer […]
