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Assembled
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Overview:
Assembled is the operating system for modern support teams. We enable more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity. Today, our solutions enable CX leaders at companies like Zoom, Etsy, Intuit, and Stripe to craft world-class customer experiences.
We help companies maintain exceptional customer support in the face of change with:
- Complete visibility into the metrics that matter (especially in an omni-channel, outsourced world)
- Cost reduction and time efficiencies
- Empowered and productive agents and BPOs
We serve two primary use cases:
- Our workforce management solution empowers support teams of all sizes to make more accurate and scalable staffing decisions and to optimize performance and productivity day-to-day.
- Our BPO management solution is designed for customers managing both in-house and vendored support environments. With Assembled, teams now have visibility into and control over vendor requirements, performance metrics, and more.
We help companies maintain exceptional customer support in the face of change with:
- Complete visibility into the metrics that matter (especially in an omni-channel, outsourced world)
- Cost reduction and time efficiencies
- Empowered and productive agents and BPOs
We serve two primary use cases:
- Our workforce management solution empowers support teams of all sizes to make more accurate and scalable staffing decisions and to optimize performance and productivity day-to-day.
- Our BPO management solution is designed for customers managing both in-house and vendored support environments. With Assembled, teams now have visibility into and control over vendor requirements, performance metrics, and more.
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Overview:
Assembled is the operating system for modern support teams. We enable more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity. Today, our solutions enable CX leaders at companies like Zoom, Etsy, Intuit, and Stripe to craft world-class customer experiences.
We help companies maintain exceptional customer support in the face of change with:
- Complete visibility into the metrics that matter (especially in an omni-channel, outsourced world)
- Cost reduction and time efficiencies
- Empowered and productive agents and BPOs
We serve two primary use cases:
- Our workforce management solution empowers support teams of all sizes to make more accurate and scalable staffing decisions and to optimize performance and productivity day-to-day.
- Our BPO management solution is designed for customers managing both in-house and vendored support environments. With Assembled, teams now have visibility into and control over vendor requirements, performance metrics, and more.
We help companies maintain exceptional customer support in the face of change with:
- Complete visibility into the metrics that matter (especially in an omni-channel, outsourced world)
- Cost reduction and time efficiencies
- Empowered and productive agents and BPOs
We serve two primary use cases:
- Our workforce management solution empowers support teams of all sizes to make more accurate and scalable staffing decisions and to optimize performance and productivity day-to-day.
- Our BPO management solution is designed for customers managing both in-house and vendored support environments. With Assembled, teams now have visibility into and control over vendor requirements, performance metrics, and more.
