The amount businesses spend on information technology services has risen steadily since 2008; experts predict it will surpass 1.4 trillion dollars worldwide this year. In an economy where all industries face pressure to do more with less, hardware outsourcing is necessary for ambitious, fast-growing companies.
By working with a hi-tech BPO partner like OP360 that handles the heady tasks of hardware development and the soft skills of customer service outsourcing, your company saves time and money where it truly counts.
Smart companies trust our tech minds in the Philippines, Colombia, and India to seamlessly handle high-value functions such as development and managing IT infrastructure, content moderation, data aggregation, and more. OP360’s teams are integrated into a cohesive ecosystem, ready to work for you when you need them and easily trimmed when you don’t.
Outsource every touchpoint
OP360 tailors our tech outsourcing services to your obstacles and advantages and particularly excels at supporting clients in software, hardware, and fintech.
- Data collection
- Data entry, cleansing, aggregation & cataloging
- 2D to 3D to VR geospatial tagging
- ID verification
- Detecting and preventing fraud
- Advisory and investigative services for fraud
- Technical support for sellers and customers
- Billing and subscription support
- In-app support
- Email response
- SMS response
- Response to DMs & mentions on social media
- Video & image moderation
- Live streaming monitoring
- User profile review
- In-app support & moderation: post creation & response
- In-app support and moderation: DM response
What are the benefits of hardware outsourcing?
Hardware outsourcing is an invaluable step toward modernizing and maximizing your company.
Reduce risks
Despite all efforts to streamline business compliance requirements, cyberattacks will continue to affect your technology. Fortunately, you can outsource your hardware to professionals and as a result, reduce risks associated with hardware failure or security vulnerabilities.
At OP360, we have well-defined processes for disaster recovery and trial-tested security measures in place that most corporations couldn't implement internally without bloating headcount.
Scale on demand
America's tech talent deficit means fierce competition for hardware engineers. Instead of hiring and training a costly batch of developers to facilitate the launch and maintenance of a new app, take advantage of the flexibility of tech outsourcing services. Business technology needs ebb and flow and utilizing hardware outsourcing services helps a company stay nimble–whether you're a scrappy startup or a Fortune 500.
Turn big data into big doing
AI begins and ends with data. Every intelligence system, from chatbots to self-driving cars and diagnostic tools, needs clean, quality data to work effectively. Outsourced data training with a global AI team sets your business up for success, whether you're working on:
- Natural language processing,
- Audio processing,
- Optical character recognition (OCR),
- AI apps,
- Large language models,
- or Robotic process automation (RPA).
If your team is already at capacity, you can outsource data entry, cleansing, aggregation, and cataloging to us.
Our Numbers Speak for Themselves
4 Years Average Agent Tenure
We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying agent tenure rate, which means for our clients, continuity, quicker KPI attainment, and higher productivity.
5 Years Average Client Relationship Length
Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.
6 Nearshore & Offshore Locations
Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.
Nearly 60% YoY growth
Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.
OP360 merges artificial intelligence and emotional intelligence
We harness the right combination of people, processes, and technology to deliver results beyond vanity metrics to boost the bottom line.
Beyond the task of implementing machine learning algorithms to streamline operations, leading tech companies rely on OP360’s seamless omnichannel customer experience support.
We simplify and elevate the customer journey by optimizing every interaction to increase lifetime value and loyalty. From troubleshooting repairs to warranty handling and more, we make solving problems effortless for your customers and your in-house team.
Powering Industry Giants
Trusted customer support partner of leading brands
Fewer worries and work that matters
Handling all of your IT and tech hardware needs in-house can be a major resource drain. Outsourced hardware software development services help keep your company focused on high-value activities and growing ROI. Outsourcing your customer experience and back office support gives you more time to concentrate on what actually matters: growth.
OP360 gives you peace of mind in knowing that all of your tech infrastructure is in experienced and capable hands. Contact us today.
