Retail Outsourcing Services
Get instant access to strong sales infrastructure
Experience seamless communication between customers, employees, and suppliers with retail outsourcing
An increasing amount of logistics goes into pleasing the modern customer, and OP360’s flexible retail outsourcing solutions give you more ways to get your business done better. Partnering with us gives your business access to experienced teams of professionals in growing countries like Colombia, India, and the Philippines who can help to expand or even create essential arms of your retail business.
What Retail Services Can Be Outsourced?
It takes a hearty spirit and work ethic to make it in the cutthroat global retail market. You need a partner who goes above and beyond. OP360’s retail bpo services include:
Customer Experience
- Live answering service
- Direct response
- Order fulfillment
We know customer support is one of the most important functions we perform as a BPO retail provider. With over 4,000 customer experience professionals across our teams, your customers will always be able to reach a friendly voice ready to help them with their concerns.
Content Moderation
- Ad reviews
- Removing fake posts & reviews
- Product listing
- Clean search results
- Quality check
- Safe content discovery
Content moderation requires many hours of labor but is an essential business practice in the information age. The internet is where many of your customers will find your company and products, and careful content moderation is key to keeping up an attractive reputation.
Back Office Support
- Data entry
- Cleansing
- Aggregation and data
OP360 has built all of our integrated back office systems with two things in mind: simplicity and efficiency. We know one of our clients’ top priorities in a retail environment with razor thin margins is cost saving. Using hi-tech retail bpo services reduces bloat and keeps your operations flexible.
Mapping World Markets Intelligently With AI
Data can be used to understand the fluctuations of the world market faster and better than ever before with artificial intelligence. AI is an emerging tool for the business world, but with OP360’s retail outsourcing, you can trust that you’re in good hands, even if you can’t begin to fathom how the math of this futuristic tech even works.
AI is the future, but customers are fatigued by shoddily made chatbots and subpar AI-backed functions. If you want actually to understand your customer and their needs, you’ll get much better results using meaningfully curated data handled by experts.
Not all AI services are created equal. OP360’s machine learning models have a quality “education” because they’re trained on data annotated by hand in over 12 languages.
With insights gained from AI, almost every aspect of your business’s retail outsourcing services decisions can be made smarter, and tailored for your needs. OP360’s artificial intelligence experts can help with:
- Data collection & analysis
- Audio transcription
- Text, image, & video annotation
- Product listing
- AI process development
- AI systems implementation
What Are the Benefits of Retail Support Outsourcing?
Your customer’s entire purchasing experience will get an upgrade when you use retail BPO services to enhance your business.
- You’re in control. We pride ourselves on offering a variety of services to address almost any need a business might be looking to fill. You can ramp up or scale back operations according to seasonal sales spikes without any of the usual headaches that come with short-term staff turnover.
- Having 24/7 omnichannel customer support means that you can meet your customers where they’re most comfortable. Whether that’s a good old-fashioned phone call or a timely response to a direct message on social media, your customers will always feel better when they’re talking to you on home turf.
- While we handle your day-to-day processes for your company, we’re acquiring a wealth of data on what’s selling, what items are being returned, and what customers are complaining about or impressed by. Convert those insights into action faster with business systems that are ready-made to change with your evolving needs.
- A recent survey report from Deloitte found that outsourcing saves companies based in the United States up to 70% in costs. Its efficiency in saving costs was the top reason executives surveyed reported that they would continue outsourcing.
Seamless Digital Growth
To stay competitive in the retail space, your company’s e-commerce capabilities need to be sharp. Explore how OP360’s e-commerce BPO services can support your online reach.
Powering Industry Giants
Trusted customer support partner of leading brands
Contact Us
Your competitors are aggressively embracing AI. To keep pace, you need OP360 in your corner. Connect with OP360 today to learn how BPO retail services can help you weather the global market. Our sales analysis and omnichannel customer support is unmatched, and we have years of experience in retail outsourcing. Explore all shopping BPO services at OP360.
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