Call Center Outsourcing Services

A better way to deliver high-quality customer interactions with in-office, AI-powered agents.

Experience the next level of call center outsourcing with OP360. Our in-office, AI-powered agents deliver superior customer support across voice, chat, and email—boosting efficiency and customer satisfaction while preserving the human touch your brand needs.

50+

Globally Recognized
Brands

Trusted by leading brands in retail, healthcare, fintech, and tech, OP360 delivers expert BPO call center services to industry leaders worldwide.

56,220,188

Customer Interactions
Per Year

From technical to sales support, our in-office agents manage millions of interactions annually—delivering seamless, AI-enhanced service at scale.

24/7/365

Omnichannel
Support

With multilingual support across phone, chat, email, and social, our omnichannel call center services keep your customers engaged anytime, anywhere.

Why Choose OP360 for Call Center Outsourcing?

When outsourcing CX services, you need a strategic partner that prioritizes quality, efficiency, and innovation. At OP360, our AI-powered call center agents deliver fast, personalized interactions that drive customer satisfaction and business growth.

In-Office Agents for Higher Quality

Unlike virtual call centers, our teams operate in secure, collaborative workspaces—ensuring higher engagement, better training, and stronger service accountability.

AI-Powered Call Center Services

Our blended AI call center enhances response times, analytics, and productivity by equipping agents with AI-driven knowledge bases, automation, and real-time customer insights.

Cost-Effective Smartshoring Solutions

With 7 nearshore and offshore locations, we offer flexible workforce models that maximize cost savings while maintaining high performance.

Inbound & Outbound Expertise

We specialize in inbound call center services, delivering first-call resolution, customer retention, and technical support—along with outbound call center solutions for sales and lead generation.

Omnichannel & Multilingual Support

Engage customers across phone, chat, email, and social with multilingual support to create a seamless customer experience.

Trusted by Industry Leaders

Powering #1 brands in healthcare, retail, fintech, and tech, OP360 is the preferred partner for businesses looking to scale with confidence.

How to Improve Call Center Customer Service

Great customer support goes beyond answering calls—it’s about building relationships and focusing on customer satisfaction. Here’s how OP360 helps brands improve:

AI-Enhanced Training & Support

AI-driven onboarding tools accelerate agent training.
Smart knowledge bases help agents resolve issues faster.
Automated performance tracking boosts service quality.

High Impact Call Center Services

First-call resolution to reduce customer frustration.
Personalized interactions for stronger brand loyalty.
24/7 availability to support customers anytime.

Advanced Omnichannel Capabilities

Seamless integration with phone, chat, social media, and email.
AI-enhanced help desk support for faster resolutions.
Unified customer experience across all touchpoints.

How Does Call Center Outsourcing Integrate with Your Business?

Outsourcing should feel like an extension of your brand, not a separate entity. OP360 offers:

Dedicated account teams

We work closely with your business to understand its unique needs. With industry-specific expertise in healthcare, fintech, retail, and more, we create scalable workforce models that adapt to seasonal fluctuations and business growth.

AI-powered workforce analytics

We predict demand patterns and optimize staffing with smart scheduling tools to prevent overstaffing and understaffing. Our automated quality control solutions ensure consistent service excellence.

Security and compliance

With PCI DSS, ISO 27001, and SOC 2 certifications, we safeguard sensitive customer data with enterprise-grade protection—providing your business and customers with the highest level of security and trust.

What Is Omnichannel Customer Service?

Customers expect seamless, cross-platform support—and OP360’s omnichannel support unifies voice, chat, email, and social interactions to deliver a frictionless experience.

Through AI-powered omnichannel call centers, we analyze customer sentiment to personalize responses. Intelligent chatbots provide 24/7 automated assistance, while our smart integration tools ensure smooth transitions across channels—so customers never have to repeat themselves.

What sets us apart from other call center outsourcing companies? Beyond AI, it’s our human-first approach. With a highly trained, in-office workforce, we deliver personalized customer experiences, high-quality interactions, and brand representation that virtual call centers can’t match. Our collaborative, in-office environment fosters stronger engagement, real-time coaching, and overall better service. Learn more about our outsourcing services.