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Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Bright Pattern also has mobile, learn more below!
https://www.brightpattern.com/contact-center-mobile-app/
Overview:
Bright Pattern was founded in 2010 by industry veteran Konstantin Kishinsky, and was shortly joined by our CEO, Michael McCloskey in 2016. Prior to Bright Pattern, Michael and Konstantin worked at Genesys, playing integral parts of the Genesys IPO in the 1990s, with Michael as CEO and Konstantin running Advanced Technologies. They left Genesys to create a product that was truly designed for the cloud, while being lighter and more powerful than the traditional legacy solutions leading to the inception of Bright Pattern. Bright Pattern offers the traditional channels of inbound and manual outbound voice to its customers, but we also offer more modern channels as well, such as outbound voice dialers, SMS, SMS campaigns, email, web chat (with and without bots), and social messengers. We bring all of these channels into one single desktop, providing a better agent experience, and in turn, a better customer experience. Since we are native to the cloud on a singular architecture, we offer a truly frictionless agent experience with seamless channel switching. Bright Pattern takes it a step further by integrating with customer CRMs, EHRs, or system of records, bringing the power of communication and information into a singular solution.
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United States
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Social Info
Overview:
Bright Pattern was founded in 2010 by industry veteran Konstantin Kishinsky, and was shortly joined by our CEO, Michael McCloskey in 2016. Prior to Bright Pattern, Michael and Konstantin worked at Genesys, playing integral parts of the Genesys IPO in the 1990s, with Michael as CEO and Konstantin running Advanced Technologies. They left Genesys to create a product that was truly designed for the cloud, while being lighter and more powerful than the traditional legacy solutions leading to the inception of Bright Pattern. Bright Pattern offers the traditional channels of inbound and manual outbound voice to its customers, but we also offer more modern channels as well, such as outbound voice dialers, SMS, SMS campaigns, email, web chat (with and without bots), and social messengers. We bring all of these channels into one single desktop, providing a better agent experience, and in turn, a better customer experience. Since we are native to the cloud on a singular architecture, we offer a truly frictionless agent experience with seamless channel switching. Bright Pattern takes it a step further by integrating with customer CRMs, EHRs, or system of records, bringing the power of communication and information into a singular solution.
