Partner Marketplace

Does this sound familiar? Your contact center is hit with a huge wave of inquiries. Your agents are overwhelmed, and your customers are left waiting. Worse yet, many of them hang up in frustration. Luckily, there’s good news! Chaotic call spikes don’t need to be your contact center’s ‘normal’. Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. Fonolo can help you reduce abandonment rates, smooth out spikes in call volume, and improve the customer experience. Learn more by reading our overview datasheet.