Partner Marketplace

As competition and customer expectations grow, companies continue to look for ways to optimize customer experiences across all channels. With LivePerson’s powerful integration solutions, companies can improve data accessibility, streamline essential workflows, and empower sales and service teams to deliver more personalized and relevant customer interactions at scale.

Tenfold powers two of the five LivePerson customer engagement capabilities: the open platform and agent & supervisor experience, eliminating barriers most companies struggle with when it comes to providing a great customer experience ― disconnected systems, data silos, and inefficient processes. Personalize and streamline Curiously Human™ customer engagement with connections to systems that break down disconnected technologies and enable sophisticated, personalization at scale.

Tenfold lets you transform and improve the ability of agents to build relationships with consumers through Curiously Human™conversations.

• Purpose-Built for Cloud Enablement: Tenfold is designed to ensure contact centers are set up for success in the cloud with no need to lift and shift from their existing voice telephony platform - Enabling enterprises to modernize customer experience tools without having to replace legacy systems.
• At the Forefront of Workflow Management Innovation: Tenfold offers a unique and sophisticated pipeline for rapidly integrating complex systems to enable brand-specific custom workflow automation, intelligently surfacing contextual information of a caller or interaction and interaction history, and a highly efficient, universal computer telephony integration graphical user interface. Major integration partners include Salesforce, Zendesk, MS Dynamics, Bullhorn, Netsuite, ServiceNow, and SugarCRM; and major communications providers include NICE InContact, Broadsoft, Cisco, Avaya, Genesys, RingCentral.
• Our Unified Agent Experience Transforms Effectiveness: Tenfold’s cloud-based solution connects systems of engagement technologies and systems of record to create a contextual view of customer data when it matters most. The agent experience is supercharged with access to critical information anywhere—embedded in a CRM, on the agent's desktop, or in the brand's own integrated systems—enabling better customer relationships without impacting day-to-day operations.