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Playvox
Playvox provides a comprehensive suite of Workforce Engagement Management (WEM) solutions that allow you to elevate and empower employees with tools to schedule, evaluate, motivate, recognize, and reward agents at scale.
Features and Benefits:
-Easily create scorecards that adapt to your business
-Automate the filtering of relevant interactions across channels
-Omnichannel WFM supports the workflows required today
-Schedule concurrent work for digital service channels like chat, email and social media
-Complexity taming AI powered scheduling, forecasting and intraday planning
-Deliver coaching tied directly to quality results
-Send targeted learning sessions and track results
-Create a virtual water cooler with Communities
-Understand performance with dynamic Reporting
-Gain real-time visibility across all operations and performance
Overview:
Playvox is the leading CRM-connected omnichannel contact center provider of workforce engagement solutions.
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Overview:
Playvox is the leading CRM-connected omnichannel contact center provider of workforce engagement solutions.
