Partner Marketplace

We create value in 3-main-areas for customer service with our AI-based solutions.

1. Conversational AI (virtual assistants) today can answer one of four customer questions without the
help of a live customer representative. This percentage may seem small at first glance, but it means
enormous cost savings and efficiency for a contact center that receives millions of customer calls and
questions. Our customer intent recognition rate of >95% is a market-leading KPI and this success
mainly depends on our 2-decade understanding and expertise in the customer service vertical.

2. Conversational biometrics technology can shorten customer calls at the contact center by 15-30
seconds. Being language, accent, or content independent, this solution provides a seamless real-time
experience. Monitoring more than 100 unique parameters of voice, is also one of the most reliable
solutions used for customer authentication. This solution provides an improved experience for the
customers going through the security phase without being asked various, hard-to-remember security
questions.

3. Conversational Analytics technology helps monitor 100% of customer calls at the contact center that
contain crucial insights for improvement. However, today, call centers can only analyze 3-5% of these
calls due to time and human resource constraints. This results in missing vital takeaways. Technology
provides automation in this area, helping companies to uncover actionable insights directly from
customer-agent interactions.