An array of legal process outsourcing services
Since 2006, OP360 has been helping companies streamline operations and costs while improving customer and client satisfaction. Our legal clients depend on back-office support from operations centers in India, the Philippines, and Columbia for everything from scheduling depositions to verifying personal injury insurance claims.
Developed to assist General Counsels, CPOs, CIOs, and law firms, legal process outsourcing solutions free up your time to focus on core legal work and advocating for your clients. Routine tasks such as document preparation, onboarding clients, marketing emails, billing-related tasks, and fielding phone calls can all be taken on by detail-oriented professionals extensively trained in every aspect of legal operations.
By harnessing the power of AI and our unique Robotic Process Automation of high-volume repetitive processes, OP360 provides tech-driven solutions with a human touch.
OP360’s voice and data legal process outsourcing expertise includes:
- Data entry and processing
- Data aggregation
- Claims assessment
- Document retrieval
- Research and validation
- Appointment scheduling
- Voice-led data verification
- Records management
- Audio transcription
- Text, image, and video annotation
- AI systems implementation
- Follow-up calls and customer service lines
- Surveying
- Direct mail follow-up
- Email response
- SMS response
- Response to DMs & mentions on social media
- Technical support
- Billing support
Take advantage of the latest AI
Move at the speed of the future with AI assistance. Instant AI replies to prospective clients will increase conversion rates, and AI can automate and track all client communication and scheduling throughout the process.
Artificial intelligence is a valuable new resource for the legal industry, but it’s only as good as the data it’s been trained on. Always at the forefront of time-saving technology, OP360 offers AI that has been trained on high-quality data labeled and annotated by humans. Our global team of annotators is collectively fluent in over 12 languages, significantly widening the scope of your machine learning.
The benefits of legal services outsourcing
OP360’s full suite of legal process services include:
- Lead generation
- Onboarding clients
- Marketing & promotions
- Scheduling
- Billing
- Legal research
- E-discovery
- Drafting and preparing court documents
- Document review/management/retrieval
- Legal transcription
- Customer support
- Quality control
Simplify processes
Technology designed to handle legal workflow and billing saves you headaches and cuts down on the administrative chaos of running a law firm. OP360’s integrated services simplify your life by being user-friendly, reliable, and compatible across all of your everyday processes.
Save time and money
Legal outsourcing services can take the busy work of the legal profession off your plate so you can focus on spending more time on tasks that you’re actually paid to do. Save money by no longer paying full-time employees to take on the huge amount of administrative and data work that supports your core client services.
Make fewer errors
In 2021, litigation errors made up one-third of claims reported to Lawyers Mutual Insurance. Using legal process outsourcing services preserves your focus on important legal work, and OP360’s dedicated professionals and smart tech help you avoid careless errors in all aspects of your practice.
Take on more clients
Outsourcing administrative tasks lets you take on a higher volume of clients while still giving them each the attention and focus they deserve. With more personal attention, your clients will be more engaged and appreciative of your efforts – which could result in increased word-of-mouth business down the road.
Powering Industry Giants
Trusted customer support partner of leading brands
We’re Ready to Help!
Connect with OP360 today to learn more about how legal services outsourcing can work for your company.
