OP360 and PLDT Celebrate Milestone Partnership, Paving the Way for Enhanced Office Connectivity
“Strong partnerships are vital to our success. PLDT has been our primary internet provider from day one, and will continue as we expand to new cities this year.”
— Ben Roberts, President and COO of OP360
Cebu, the Philippines, April 27, 2023 – OfficePartners360 (OP360) recently marked a significant milestone in its partnership with PLDT and its wireless arm, Smart Communications, Inc. A momentous contract signing ceremony took place at OP360’s office in Central Bloc, Cebu on March 28, 2023, solidifying their commitment to delivering exceptional client and customer satisfaction.
Recognizing the importance of strong partnerships, OP360’s President and COO, Ben Roberts, emphasized PLDT’s integral role as their primary internet service provider since the company’s inception. As OP360 expands into new cities throughout the year, PLDT will continue to provide crucial connectivity support, ensuring seamless operations and growth.
The collaboration between OP360 and PLDT Enterprise began in 2020, addressing the pressing telecommuting needs of OP360’s employees. Over time, the partnership expanded to encompass Enterprise Extensions, which deliver personalized services to workers. OP360 stands as one of PLDT’s prominent enterprise clients in Cebu. The recent contract signing further strengthens their alliance, accelerating efforts to enhance office connectivity. PLDT’s telecommuting solutions and connectivity services cover all of OP360’s sites in Davao and Cebu, with plans for expansion in Cagayan de Oro in the fourth quarter.
Albert Mitch Locsin, First Vice President and Head of Enterprise and International Business Groups at PLDT, expressed gratitude for the trust placed in PLDT and reiterated their commitment to assisting OP360 in providing exceptional services to end-customers. The signing ceremony witnessed the presence of Arlan Chad Jumalon, OP360’s Senior Director of Global IT, Clyde Mary, Relationship Manager, and Kent De La Calzada, PLDT’s Assistant Vice President and Head of Customer Relationship Management for One Visayas.
The partnership between OP360 and PLDT reflects their shared dedication to excellence and exceeding customer expectations. With enhanced office connectivity, OP360 is well-positioned to continue delivering outstanding services and further expand its reach in the industry.
About OP360
OfficePartners360 (OP360) was founded in 2006 by experienced business entrepreneurs with a relationship-first philosophy. A proven challenger BPO, OP360 is a trusted global workforce partner and a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels, and growing top-line performance. Thanks to the combination of incredible people, innovative technology, and progressive thought leadership, OP360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation, and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.
OP360 is an equal-opportunity employer. We take and maintain affirmative action to advance diversity and nurture the inclusion of all employees. We adopt a no-tolerance policy on discrimination based on race, ethnicity, color, sexual orientation, gender identity, age, religion, disabilities, or any other legally protected status. OP360 considers qualifications, merit, and business needs in making all employment decisions.
