Streamlining Healthcare: The Path to Centralized Customer and Business Operations
October 3, 2024
In today’s rapidly evolving healthcare landscape, accelerated largely by developing technology and the Covid-19 pandemic,
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The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops and Back Office Support.
From Cost to Care: Implementing a Value-based Healthcare Model
September 18, 2024
By 2031, the global value-based healthcare industry, or VBH, is expected to be at $43
How Retail & eCommerce Companies Can Hit Peak Season Performance Goals
August 29, 2024
Deliver high-quality CX, boost revenue, and retain top talentamid the sales rush The most wonderful
Revolutionizing Customer Experience: The Power of AI-Driven Efficiency
July 25, 2024
Keep your employees and customers happy–and keep down costs–with proven tools In today’s competitive business
How Call Center Agents Can Use AI to Enhance Performance – and Keep their Jobs
June 13, 2024
When generative AI was thrust into the tech limelight in late 2023, it was like
Beyond Manila: Unveiling the Philippine Advantage in Outsourcing
April 23, 2024
The Philippines commands an 18% global market share in customer experience, excelling in IT &
How to Never Miss a Patient Call Again
March 12, 2024
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical
5 Key Benefits of Outsourcing Office Operations in Multi-Site Dental Practices and DSOs
March 11, 2024
Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various
Get Ahead for the 2024 Retail Holidays
February 28, 2024
Beyond the chime of festive bells and the melodies of carols, the tune of the
4 Black Customer Service Artists to Know
February 23, 2024
February is Black History Month—a time to acknowledge, educate, and celebrate Blackness and its history.
Emerging Horizons: Key BPO Trends for 2024
January 25, 2024
The Year of the Wood Dragon 2024 is the year of opportunities and evolution. In
Beyond the Bottom Line: How Corporate Giving Shapes Communities
January 1, 2024
As winter wraps us in its embrace, we remember that the season is not just
