Healthcare Business Process Outsourcing Services

A better way to
provide care

Delivering better health and wellness outcomes.

Cutting-Edge Healthcare BPO Services

How we access healthcare is changing. We increasingly use technology to manage our health and well-being, from booking virtual appointments with physicians to using wellness apps. In this ever-evolving high-tech, high-touch landscape, excellent customer service can make all the difference in improving patient and member experience.

We help your customers navigate their care journey with empathy and understanding. Our agents are backed by the latest technologies to provide a personalized, human-centered service.

We provide vital back-office support for HealthTech start-ups and care providers, handling everything from prior authorizations to billing and records management.

A healthcare organization’s top priority is favorable patient outcomes. Yet, focusing on patient outcomes can be challenging when your organization must also meet shifts in patient expectations regarding customer service.

Modern patients expect hospitals to offer a streamlined technology infrastructure that merges patient care and wellness with technology-driven accessibility and convenience. Healthcare BPO companies offer a solution.

As one of the industry’s leading healthcare BPO providers, OP360 delivers a complete suite of customer experience, content moderation, artificial intelligence (AI) operational tools, and back-office support services for all types of healthcare organizations. Our outsourcing solutions allow your healthcare company to please your patients while managing costs.

Healthcare Outsourcing Solutions

Patient Experience

Voice, email, and SMS support
Patient satisfaction surveys
Direct mail follow-up
In-app support
Social media (responses to DMs and mentions)
Appointment scheduling
Technical support
Billing support

Content Moderation

AI Operations

Back Office Support

What Is BPO in Healthcare?

Like every business, healthcare organizations must handle certain non-core activities—those tasks that are central to their work operations, but not their primary mission. Many hospitals, clinics, and healthcare systems find it burdensome and not cost-effective to hire in-house staff to handle those tasks.

Healthcare outsourcing is an alternative solution.

Healthcare BPO refers to healthcare business process outsourcing. Healthcare organizations can delegate just one or two or a multitude of non-core activities (such as information technology-intensive activities) to healthcare BPO companies like OP360.

When hospitals use healthcare outsourcing, they benefit from a trimmed HR department (and its associated cost reductions) and streamlined operations.

Plus, healthcare organizations can rely on OP360’s highly trained, knowledgeable, and friendly staff members to deliver exceptional patient service.

How Do BPO Services in Healthcare Improve Patient Outcomes?

As a leading healthcare BPO services provider, OP360 can handle your outsourced tasks more efficiently than an in-house team, with a higher quality of customer service. Yet, cutting costs isn’t the only benefit of choosing healthcare BPO. Our BPO services can enable you to improve your patient care and safety metrics, leading to better patient outcomes. How, exactly? Two reasons:

When you choose to outsource with OP360, your internal teams can focus solely on your organization’s core mission. Without the burden of handling administrative and customer service-related tasks, your organization is free to do what it does best: Help patients heal.

OP360 does more than answer calls and schedule appointments. We offer a full suite of IT solutions designed to enhance patient engagement. Your patients can access their healthcare information more easily, get their questions answered faster, and enjoy an enhanced, streamlined experience—all of which means they will be more engaged decision-makers in their own healthcare. When patients actively participate in their wellness, better patient outcomes follow.

The experienced staff at OP360 understands the critical importance of personalized service and a positive patient experience. We know that patients who are actively engaged in their care are more likely to comply with their treatment recommendations and to adopt preventive wellness behaviors. Partnering with our healthcare outsourcing company enables your patients to thrive and your business to carry out its mission-critical activities.

Top Benefits of Healthcare BPO Services

Beyond improving the quality of patient care, our healthcare BPO services offer a range of attractive benefits.

Reduce Operating Costs

Hospitals have a mission to serve patients but must also operate with fiscal prudence. OP360’s healthcare BPO services can reduce your operating expenditures.

Modernize Healthcare Organizations

It isn’t necessary to overhaul your technology infrastructure completely to modernize your healthcare business. OP360 provides the latest in AI-driven technology and data analytics so you can stay ahead of the curve.

Ensure Data Security and Privacy

At OP360, data security and patient privacy are always top-of-mind. Our robust security measures will ensure that your organization remains compliant and patient data remains secure.

Explore Healthcare Business Process Outsourcing at OP360

Transform and streamline your healthcare operations with OP360. With locations in the U.S., Colombia, the Philippines, and beyond, our healthcare BPO experts offer full services to support your organization. Contact us today to learn more about outsourcing your non-core healthcare activities.