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Kelsey has over 14 years of demonstrated expertise in the outsourcing and offshoring industry, bringing exceptional leadership and client management capabilities to her current role since March 2023. With specialized skills in escalation resolution, client services, reporting and analysis, customer service, and e-commerce operations, Kelsey combines strategic program management with hands-on operational expertise. Known for her ability to navigate challenging client situations and implement effective solutions, Kelsey brings a unique blend of analytical thinking, relationship management, and operational leadership that enables her to drive success in today’s competitive global services marketplace.